Aim Collision Center

"I REGRET BRINGING MY CAR HERE. I had took my car to them for an estimate. I needed to replace the Hood, Fender, Bumper, and Radiator Support. By the time I got their estimate, it was far more than I expected. I discussed with them if I could just do the support for now until I save up for the rest, when they got back to me to tell me it would be more money that way. By now I had unexpectedly lost my job. And get hit with a message from Aim saying I need to pay 4,000$ if I'm NOT gonna do the repairs, even though the times I spoke with them they NEVER once told me I was being charged for my car there. With losing my job, I was overwhelmed and confused. I tried speaking with them and explained my situation. Not even because I was a previous customer with them, He had NO heart nor empathy to waive it this once and let me take my car. So it was either pay 4k$ for them to do nothing or almost 6k$ for them to repair it. I had no choice but to give them the deposit from the last of my savings. The following weeks I would not hear any updates from them. I would contact them to find out about the bumper arrival and was told it had not arrived yet. Until Feb 14th, never heard from them pior, only to tell me they finally got the parts; radiator support, hood and fender all New and original. As well as that they received the(custom)bumper couple weeks ago. And they'll be finished with the car in a week. At this time I advised them that I was still without a job and stressed how I can't pay the remaining amount. They just sent me to their financial site that I did not get approved for. On February 19th, They sent me a message stating the vehicle is complete and ready for pick up. With pictures of my car, it look fine. I contacted them about not knowing how I'll be able to pay them at the moment because of my financial situation. But they still had NO heart, to not even give me a few days to come up with the money. He said I can take all the time i need but they'll still charge me 180$ each day that the car is there. Or to surrender my car title to them. So feeling pressured. I had no other choice but to borrow money and max out all 3 of my credit cards and my debit card. On Feb 20th, I went to the shop to pay the remaining balance of $3,900 before they started charging me more for not picking it up. I was not able to see my car in person nor was taken to see it prior to making the payment. At this moment, they had asked for my ID and proceeded to take pictures and copies of my cards and ID (Which I was later told by my bank they are NOT supposed to do that!) It was only until after my payments were made was I taken to see my vehicle and see the work that was done. It was nothing like what I expected. I felt tricked with the images they sent me. I was very disappointed and upset. Had I known the true result I would've never had paid them. The hood and fenders aren't aligned as they should be, with big gaps. The radiator that was charged as New was a used one painted. The bumper, has multiple big cracks, punctured holes, the corner by the headlight is all curved up, sticking out. I expressed my disappointment to them. I had to still remove my vehicle from there to avoid getting charged, even though i was not happy with their service. The next days I went back to discuss with them about the issue, but kept getting the same result. That they can't do anything about it, and basically telling me If i wanted the job well done i would need to pay more money. Knowing that this already costed me almost 6k$, only to get it handed to me like this. They did not want to offer me any refund or solution that would leave me satisfied with the service. They said the bumper that was ordered was giving them many problems, and was not made right. Yet they NEVER contacted me nor the company about it. Instead they still painted and put it on which now the company can't send a replacement due to their carelessness. After my call with the owner, never got this mess resolved. They got their money and that's all that matters to them."

"Amazing experience HIGHLY RECOMMEND. I had a car accident and went here to get my car repaired. Oscar did an amazing job. Great customer service and quality work. Repair was quick and efficient."

"I have taken my cars to AIM for 4 years now and they do a great job. Most shops can’t match texture and color of a factory paint job but the AIM team has it down. They are also professional and very easy to deal with for those that hate repair shops. I highly recommend them."

"I recently had the pleasure of bringing several of my cars to AIM Collision Center, and I can confidently say that they are the best in the business! Their exceptional service, skilled technicians, and commitment to customer satisfaction have earned my trust time and time again. One of the standout features of AIM Collision Center is their top-notch customer service. From the moment you walk through the door, you are greeted with a warm and friendly atmosphere. The staff is knowledgeable, approachable, and always ready to assist you with any concerns or questions you may have. They take the time to listen to your needs and provide personalized solutions, making you feel valued as a customer. The repair experience at AIM Collision Center is nothing short of excellent. Their team of highly trained technicians is equipped with the latest tools and technology, ensuring that your vehicle receives the highest quality repairs. Whether it's a minor fender bender or extensive bodywork, they tackle each job with precision and expertise. I have always been impressed with the attention to detail and the flawless results they deliver. One aspect that sets AIM Collision Center apart is their commitment to keeping customers thoroughly informed throughout the repair process. They understand how important it is for you to know the status of your vehicle, and they go above and beyond to provide regular updates. They keep you in the loop, explaining the repairs being done and the estimated timeline, ensuring that you are never left in the dark. This level of transparency and communication is truly commendable. I wholeheartedly recommend AIM Collision Center to anyone in need of auto body repairs. Their professionalism, expertise, and dedication to customer satisfaction are unmatched. They have consistently exceeded my expectations, and I have complete confidence in their ability to restore any damaged vehicle to its former glory. In conclusion, AIM Collision Center is the epitome of excellence in the collision repair industry. Their outstanding customer service, skilled technicians, and commitment to transparency make them the clear choice for anyone seeking reliable and trustworthy repairs. I cannot recommend them enough, and I encourage everyone to experience their exceptional service firsthand."

"I want to thank the folks at Aim Collision Center for taking great care of me. My car got side swiped while it was parked so I called a few places to get an estimate because I was paying out of pocket and every one was quoting me a very high amount. I talked to Oscar, a super genuine and down to earth guy, and he gave me a great price for my Mercedes. He also told me it will be done in three days and he was not wrong. When the job was finished the car looked like nothing happened to it. Those guys there did a wonderful job repairing my car."