LL Flooring 2603 Aurora Avenue, Naperville, IL 60540

"I had very little knowledge or certainty of how I was going to do my office floor project. Michael was awesome at the Naperville store. He was knowledgeable as well as patient. I felt I had his complete attention. If you have a flooring project head to Naperville!!!"

"If I could give them zero stars I would. The manager Steve is incompetent at best. They have sat on money for almost 6 months with the excuse of Covid every time they were called and asked about the order. The manager stated on the phone that his team was the reason for the delay, and proceeded to throw them under the bus. However, when speaking to an associate an hour prior, he can be heard "whisper yelling" at his associate to "hang up and tell him we will call him back." What kind of store are they running here? No professionalism, integrity, or respect for the customers at this location. Take your money somewhere else. Immediately."

"Great selection and really good prices. Steve my salesman was very knowledgeable and not pushy. When I placed my order for my oak 3/4" flooring, he looked in all the local stores to find one that had inventory for me to pick up. I'm doing it myself and Steve was helpful in she technical questions. Loking forward to the finished floors."

"Paid LL to do in home measurements, LL quoted labor came in 2-3 times higher than 3 other estimates from major competitors, never responded to my emails to explain work being quoted and never never sent me quote on the material I selected for the job. If I can’t rely and trust on them on the front end as far as customer service I would never hire them to actually do the job. Ended up going with another company and am extremely happy"

"Great selection of hardwood floors. Went in when they had a sale going on. Locked down the price, had an estimate done the next two days. After the estimate, received the final price two days after. Went in on Friday to purchase the floor and pay for the installation. Now I just wait for the floor to arrive, I will pick it up in about two weeks. Afterward the installation team will call me to schedule my install. So far so good! I have purchased from them before, Bellawood Brazilian Teak and those floors were beautiful and dent free. Can't wait to see what the final product will look like in my home."