Wm F Meyer Co,

1855 E New York St, Aurora, IL 60502, United States

"We bought from this company before visiting the Aurora showroom. The hours listed are 8am-noon on Saturday. Showed up at 8am. Showroom doesn’t open until 9am. You can only get parts at 8am. Okay, so we waited. 9am we entered the showroom to a sign saying booked for the day. Nowhere on their website do they say “by appointment only” or when I called this morning did the man say “we open at 9am but you need to schedule an appointment.” We never had to do that before on any Saturday we visited. They need clear information on their website. We drove 30 minutes for a wasted trip. Their loss. Our business for 3 bath remodels will go elsewhere with this experience."

"I needed a few parts for an old shower and stopped at Meyer Plumbing in Aurora. The show room here is awesome & If you're building a new home or remodeling I recommend you check them out. I thought with all of the fancy fixtures they wouldn't want to bother helping me out, but they were very nice and had what I needed in stock. Very impressed with the service and I recommend them to anyone with plumbing needs."

"Had a terrible experience. Entered store after calling first to confirm we didn’t need an appointment. Lady was nice on the phone and said they were not busy...come on in. Started to look around and a salesMAN came over. He then started firing questions at us. I felt he was condescending, especially to my wife. We answered his questions, but he didn’t seem to get the answers he wanted. He seemed to ignore my wife. She was traumatized. As we were walking out, he yelled out a parting shot. We will not return."

"Great service. Sales process was easy even with all of my uneducated questions about bathrooms remodel. When ordered, I expected 5 to 10 days for custom pieces and a Thursday order just before closing arrived Tuesday afternoon -- faster than expected. Pricing is right in line with competitors."

"If you like good quality product and aren't bothered by rude or apathetic service, this is the place to go to. I bought a bath tub, shower fixtures and drain parts for a bathroom renovation. The fixtures (shower head, knob, and faucet) were brushed nickel finish. They didn't have drain parts with a matching finish and they lazily sent me parts with a non-matching finish. On top of that they shorted me on parts that go underneath the tub as part of the drain kit. The contractor I hired had to make a trip to explain everything to them, and purchase additional parts. This cost additional time (labor) that I had to pay for. In the end I had to buy and use pieces from two different packages (paying full price for both) and they wouldn't accept a return on the remaining parts from a situation they were the cause of. I will say that it was very easy to work with the showroom lady. It's the guys in the back that run the parts department and management that deserve the shame."