Zebros Outdoor Power - Mt Vernon

"Do not order from this company. We placed an order for a snowblower at the beginning of January. 3 days later it was sent for shipment. It's been 4 weeks now and it still has not shipped out to us. I have called MULTIPLE times and each time I hear the same thing "Oh I'm going to have to look into this and get with UPS and we'll get back to you". They never get back to you, and clearly never get with UPS to find a resolution. We had 1 person tell us that if it wasn't resolved by the end of the week, they would send us out another one - that was 3 weeks ago and that never happened. I don't know how they stay in business when they can't ensure their orders aren't being sent."

"I purchased a zero turn mower online, and paid the flat rate shipping. 3 days later, the company wanted to collect an additional $650 in shipping charges (more than double what was quoted and already paid). Email communication was poor, and messages went unanswered for 1 week. When I called the company to see if we could work out some compromise, the customer service associate (who was also a part owner in the company) told me "you can't have your cake and eat it too." Some of the worst treatment I have had from a small business. The one positive is that the refund was processed quickly."

"Ordered some replacement parts for my snowblower two weeks ago - they have yet to even ship the item even though I paid $9.00 for faster shipping. And they won't bother contacting you or communicating any delays. You just have to try and stay on them I guess to make sure they actually do their job. I'd get my parts from another store to avoid any headaches. Edit: Got my order refunded. They've been out of stock for weeks and just decided to let me sit around thinking my order was coming instead of providing good customer service and communicating with a customer. Additional Edit: Don't believe the response from them. They never attempted to contact me. I had to reach out to them after waiting weeks. They're just trying to deflect blame for poor customer service. Just look at all the other reviews - they're notorious for not shipping items or mixing up orders."

"My initial telephone contact with Outdoor Power Sales & Service was excellent. However, it has been 26 days since I placed and was billed for my order and between contacting USPS and Outdoor Power I have had no help locating my order. Very frustrating. Thank you Larry for following up with your shipping service-USPS and resolving my problem. I appreciate your help. Sad/scary times for USPS."

"UPDATE: I spoke with Larry at Outpower Sales & Service. I believe he does genuinely care about customer service and reputation. I decided to try again. I dropped some more chainsaws off a couple of weeks later and they had them sharpened in a few hours the same day. I have updated to a 3 star for now and will continue to do business with them. Will update again. Horrible customer service. Took a chainsaw in to get sharpened. Came back a week later still not sharpened said to come back Monday came back and still not touched."