Jaguar San Juan TX

"His communication is excellent. Very energetic, passionate about his customers and the company."

"Hoping this review gets to the ears of Miss Gabby in the parts department. She did a fantastic job of helping me getting answers in regards to a part that I was looking for... I contacted Land Rover South Bay in California parts, where my customer lives, and even though they could have told me the information they made me call Texas to get the same response he had in front of him,Toby. But thank God for Gabby who explained the issue, provided me with the information I needed to advise my customer (yes this was for me, a buying customer to resell) and I was finally able to resolve my customer's issue. All thanks to Gabby. Now a days there is no more customer service out there... but she knows what customer service means. Once again thank you for taking the time to help me."

"My personal experience was with the service department; which became a pleasant surprise. After first encountering a very torpid, arrogant, and lackadaisical service advisor(Ricardo R.) I asked to speak with the manager(Mary G.) and she quickly showed me to a much more friendly and helpful advisor(John Solis). Mr. Solis exceeded all expectations previously set by his coworker and turned around the entire endeavor! The communication, transparency, and over all standard set by Mr. Solis is what I expect from Jaguar(Land Rover) as a valued owner. I would definitely recommend the service department at Jaguar Land Rover of San Juan. Also much recognition and gratitude to the technicians who spent many hours on my XF."

"My wife brought her vehicle here due to fuel level gauge not reading accurately. They said she needed the whole gas tank replaced because the fuel level sensor was inside the gas tank. A $3,000+ job. Decided not to get it done. Paid $200 for the diagnosis of the fuel level sensor. At the same time she had a headlight that was out so i figure i go ahead and let them fix that. Can't cost that much right? Wrong. Paid another $200 for diagnosis of a light bulb, yes a light bulb, $70 for the part and $220 ish for labor. Paid just under $500 to replace a single headlight bulb. Don't you think i would have just said skip the diagnosis and just change the light bulb; atleast i could have saved $200. And in reality i would have just changed it myself because it takes less than 10 minutes to change a bulb literally. So why the high labor charge? The best part of this story is that i let another mechanic look at the fuel level sensor and they found nothing wrong with it. He reset the system and we filled the tank up to completely full and the fuel level has being reading accurately ever since. Do not do business with these people. They will rob you blind."

"Terrible Customer Service. I went to go buy a Jaguar F-Type. I test drove it over lunch, and told them i had to run back to my office. I further told them i was serious about purchasing and to just start to send me numbers to make a deal. They never called or emailed. I tried to contact them a week later, and would not return my emails. Weeks later when i posted my story on Facebook, they finally started to call me. As far as I'm concerned, I would rather not do business with them. I guess I didnt look the part to drive a jaguar. Now I'm scouring the internet to purchase the car, but i am just disgusted with the brand now. Such a shame, i did really like that F-type. #jaguar"