St. Charles Hardwoods, Inc. 3909 Mid Rivers Mall Drive, St. Peters, MO 63376

"Mike was extremely helpful and patient with me, taking care to provide the best lengths of wood to minimize scrap (and cost). I was impressed with the quality and the availability of different moldings and trims in various types of wood."

"Shop here all the time, the selection is second to none in the area for hardwoods and molding and plywood sheet goods. If you know what your doing there service is spot on, everyone there is very knowledgeable. If you don’t know what your doing they can seem a little frustrated with you. Remember this is not Home Depot or Lowe’s not that there quality help there is better either but if you are looking for hardwood for your project this is the place to get it."

"Great experience every single time I go in there. Staff is kind and courteous and professional. I dealt with three different staff members and they were knowledgeable and patient with my millions of questions!"

"Awful doesn't cover this place! Go elsewhere! Upon entering we received a sheet showing pricing, we got to the checkout and were told the board that should've been $56 by the pricing sheet was $256...for a 1x6x8 board of walnut...because that piece was in good condition. The staff was extremely rude and condescending! The guy said "what do you expect for a nice board...we dont just give the stuff away." We went to put the board back and upon returning to give the guy his tape measure back the guy and his coworkers were all standing around making fun of us saying we couldn't afford their products and we shouldn't be shopping at a place so nice. Mind you we were dressed nice and could definitely afford it but why waste your money when the other stores around we found had better lumber at much better prices with actual helpful staff. I am a GM in the high end retail industry and I would never allow this behavior from my staff. Every single one of them deserves to be fired. Worst customer service experience I've had in a long time! Do yourself a favor and go anywhere else unless you enjoy being berated and overcharged by an incompetent staff!"

"I walked in to their busy store. I first thought getting service might take long but I stood waiting. To my pleasant surprise a sales assoc quickly greeted me and we discussed my needs. After listening to my needs, he took and fulfilled my order swiftly. Considering the customer traffic I was pleased with the speed and accuracy."