Jimmy Choo

"I would like to commend the outstanding customer service at the Jimmy Choo outlet in Rosemont, particularly acknowledging Arianna for her exceptional assistance. I would give it a positive rating of 5 out of 5, emphasizing the noteworthy service provided by Arianna."

"We purchased a $781.00 pair of boots in 2021 as a gift they were defective from day one and for nearly 3 Christmas’s now we been getting to get them repaired. Several months ago we finally got a reply and have been stalled , misled and put off for months. Finally last week we got a call assuring us the problem would be fixed cause the product is now discontinued and we later got emails back insulting us asking to return the defective item now after giving it to someone and after waiting months to get an issue dealt with that was dealt with totally inappropriately. Jamila and Irene have been inconsiderate and highly incompetent. We get no positive assistance nor do we get reasonable resolution. For Jimmy Choo this is sad, embarrassing and pathetic from an A line company. Guess Jimmy Choo has become shoe Carnival! Chuck and Christine Miceli Chicago Illinois"

"I have had an issue for 3 year we been dealing with concerning some defective shoes we bought. Corporate has been horrid, ambivalent and disrespectful!!!!! But I need to get a receipt from 3 years ago recently and Jesus and Ivan were AMAZING!!!! Maybe corporate in London needs these two to come there to teach them about “ white glove customer service” that should be the norm at such an A-line chain such as Jimmy Choo!!! Whomever hired and trained these people kudos !!!! Thank you Jesus and Ivan!!!!!"

"Ivan was so amazing. He was kind and understanding. This was an unplanned purchase for wedding dress shoes. I am so glad he walked into the store. I will go back just to work with him."

"I love the service that Ari gave me over the weekend. I left with a pair of shoes I love and she showed me a purse to match that was perfect but I left without it. She sent me a text with a picture of it to get later but I was able to text her for my husband to get it for me for Christmas. They were so sweet to my 2 year old niece who insisted on trying on shoes too. Can't wait to make a future purchase with her when I'm in town again."