Michael Kors
About the Business
Michael Kors is a renowned fashion institution located at 5 Woodfield Mall in Schaumburg, Illinois, United States. This iconic store offers a wide range of stylish clothing, trendy jewelry, and luxurious shoes for both men and women. With a reputation for high-quality products and timeless designs, Michael Kors is a go-to destination for fashion enthusiasts looking to elevate their wardrobe. Whether you're in search of a statement piece for a special occasion or everyday essentials, this store has something for everyone. Visit Michael Kors at Woodfield Mall for a shopping experience that is sure to leave you feeling chic and sophisticated.
Photos
Location & Phone number
5 Woodfield Mall Suite E-323A, Schaumburg, IL 60173, United States
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
11:00 AM - 6:00 PM
Reviews
"First off, I rarely review store experiences because I know they are often unique to everyone but this one particular experience just rubbed me entirely the wrong way that I feel I needed to put it out there ---and perhaps inform the store manager was well. It was one of those cliche experiences like the kind you've seen in a show or movie where the sales associate made the main character feels unwelcome, and passive-aggressively snubbed and judged. Now I know MK is somewhat of a premium brand but mind you, it's not a LV or Chanel store but just because I don't dress to the nines on Friday night to the mall, does not mean 1) I'm not a customer or 2) cannot afford your goods. Remember what our mamas always say "don't judge a book by its cover". Regardless of what you look like I believe anyone who walks through the glass doors is a customer and should be respected. Anyways, I came through this location, just to browse. A tall, long, straight dark hair Asian gal associate with her translucent leggings and short leather skirt came up to ask if I needed any help. I said "no, I'm just browsing". Which I have to make another point -- yes, your store is perfect and every purse on display is perfect wrapped and displayed but it sure doesn't look inviting to touch and feel. I'm a touch & feel kinda gal, so I started to check out some of the body bags. That Asian associate came over to me immediately and asked if I wanted to try it on. I thought, okay, sure ... it's nice of her as she undid the strap and let me try that purse in silver and gold hardware. I thanked her and put the items back afterwards. She then proceeded to tell me the price -- I didn't ask for the price. Interesting. Next, I saw the black Hamilton Legacy Large Satchel. Now this is where things got interesting. I was captivated by the look of the chain and lock decor on the front of the bag. I'm in marketing so I do like to appreciate details. I was looking through the compartments when all of a sudden the associate stated to me "that purse is $500". WOW, thanks. I can read the price myself but OK. I brushed that feeling off -- the kind where my gut tells me she doesn't want me in the store and asked the associate, "Do these chain and lock come off?" It was then further amplified when her tone changed as she curtly replied as she had to stop mid-conversation with another coworker "Yea you can take them off" and she turned back to her conversation. Okay... wow I'm so sorry to interrupt your job. So I proceeded to try to tinker the chain to see how it worked. I was able to undo the horizontal flaps, but I could not figure out how to get the lock to come off, but I could feel with my fingers there was an inner compartment behind the lock and that I was really curious about. But I didn't want to blindly tug at something and break it, so I asked/hinted again "so exactly how do you remove this lock?" Hint, can you come over and show me, please? Without batting an eye (but I can feel the rolling eyes behind her head instinctively through her tone) the same SA (sales associate) replied 10 feet from me but still un-moving: "oh you just twist it". I tried to twist it, I slightly it tug it, the lock didn't come off. OK, I'm not a rocket scientist but I'm gonna be classy enough to ask when I need a little help. I figure 3rd times a charm so let's test this. Let's try to see if she would be helpful. I asked this time with a lot more clarity "can you show me how to undo this lock?" The SA walked over and snippily as she touched the lock, readjusted the bag back on the display almost like signaling me to stop touching it, "it can come off, but we don't do it here so yeah" and walked back across the room back to her colleague. Needless to say -- and I had a lot to say in that moment but decided the pen is mightier than the sword-- I walked right out of that store saying "thannnnnnnkss" :D But really, no thanks. You guys will not have my business today."
"What a wonderful experience we had at this boutique! My daughter had her heart set on a Michael Kors bag, so we went to browse. We were fortunate to meet a lovely and helpful consultant, who provided excellent customer service. Despite initially leaving empty-handed to give my daughter some time to think, I decided to swing by again later. To my delight, Assel, the same consultant, was there, radiating friendliness. I ended up purchasing the bag and even added some accessories, recommended by the consultant, as a surprise for my daughter. The result? A joyous child and a thrilled father! Thank you for the incredible service and for making our visit so memorable!"
"I recently purchased a fantastic watch at Woodfield Mall MK. A nice girl helped me. I then remembered that I bought a bag from her a couple of months ago too. I have to say, my experience was absolutely wonderful. Assel was incredibly friendly and helpful throughout my visit, taking the time to provide me with all the information I needed, including customer service information, to make my purchase with confidence. Her professional assistance was greatly appreciated, and I would highly recommend her to anyone who is looking for quality products, friendly and exceptional customer service. If you need help choosing the perfect item, she truly goes above and beyond to ensure her customers are completely satisfied. Highly recommended!"
"Return policy of this store is very bad. Even though the receipt says that a full refund will be provided if the customer is not satisfied with the product, this lady, Lorronda, refused to honor the return. She said she would do an exchange but can't take the return. Her reason for not taking the return was very silly. She said she won't be able to take the return because we had her remove the links to adjust the size because of which she won't be able to sell it in the store. So my question is how is she able to do the exchange in that case (without taking it back from us)? The Customer Service offered to help me so I'll still be a Michael Kors customer even after this bad experience at this store in Woodfield mall. I always buy Michael Kors from Amazon and never had any issues so far. I wouldn't recommend this store in Woodfield mall. They are good at sales but their customer service sucks!"
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