Luis Hernandez: Allstate Insurance

"!!!Zero Stars!!! Our vehicle was totaled. Allstate is refusing to cover all shop charges (not storage fees) and are deducting it from the payout. They have now tried to sneak the charges in on the report summary, listing it as non-owed storage fees which is incorrect. This is because they know it is not right and Texas Department of Insurance will make them pay it back to me after I report it. We contacted our Allstate agent Luis Hernandez to liaise with the adjusters and body shop on a conference call in order to rectify this. NO RESPONSE! I contacted Luis Hernandez office again in which they took a message and did not call back. Stay away from this agent and Allstate. I will be canceling all policies even if it means paying a higher premium."

"Extremely unhelpful. We requested for a quote and got a very disrespectful reply back. Refusal to give quotes. Would recommend trying some other providers"

"If I could leave zero stars, I would! The lack of professionalism is truly astounding. First, my family and I switched to StateFarm earlier this year due to Allstate raising our monthly insurance rate almost $200.00 higher, and the monthly rate, and respectful, and profesional treatment we receive with StateFarm now is much better in comparison to what we were receiving with Allstate. A problem I am currently experiencing with Allstate is that there was an accident that occurred last year, April 2022, that has now snowballed into a HUGE issue, and now, in October 2023, the issue is still unresolved and agents are dodging our calls and e-mails. I don’t know if these issues are unique to this office only, or Allstate in general, but I really do NOT recommend this at all."

"This agency put my family at huge risk, both legally and financially without my knowledge. I call them to inform them that I was switching my policy to another major carrier because it was half the cost for the same coverage, and that I wouldn't be renewing, but I will ride the policy out until it expires. They said I was all set. I asked them if I get a confirmation e-mail or anything, and they said I'd get something in the mail. I never got anything in the mail. Looking over my bank statement, I saw a refund I was not expecting. When I called Allstate's national number, they said the policy had been cancelled. That means I've been driving without insurance for a couple of weeks, which puts my family at huge risk financially and legally. And no notice stating such! When I called the national number I thought they would apologize and reinstate, but they said they could not reinstate it and that I would have to get a new policy. No one could help, other than they said they could open an investigation and I'd hear back in about 7 business days. Meanwhile I'm sitting here with no insurance and can't drive because I'm not willing to take on more risk. You're in better hands with all state? I don't think so!"

"I am very angry with the way I was treated after being a customer since 2009. They did not notify me that my bank (who I escrow with) made partial payment until 8 months after the payment was due. Then they served me with a 20 day disconnect notice with a balance nearly $1000. I called them to get an explanation and I deserve better customer service then what I received today. I do not need short disrespectful answers without researching the facts. I will not renew my policy with Luis Hernandez Agency."