Houston Memorial Gardens

"In 2001 my son was laid to rest at Houston Memorial Gardens and at that time we were told that visitations were unlimited and that we could visit our son at any time we want it. That’s not the case management has now put a limit on when you can actually visit, your loved ones at their cemetery. I am really upset and feel as though I have been lied to. For over a year they have been opening the gates on Sunday morning before 7 AM and today when I went there, the gate would not open at all. I visit my son on a Sunday morning early because that is the time that he would normally be getting ready to go to church when he was here on earth and I feel as I’m there with him as he’s getting ready now they’ve taken that away from me again. I will continue to post until they re-open the gates on Sunday morning before 7 AM. How can you change things after all of these years?"

"I'm deeply saddened at the services that I have received during the loss of my only beloved son! I was given a date by Stephanie that his Marker would be placed only to be told on 12/27 that it would be leaving Minnesota the 2nd week of February/23. After that, it will take another 2 weeks before it is actually placed. It's so unfortunate that you have to go through this after the loss of a love one. Loosing a love one is hard, but the lack of professionalism from this organization makes it that much harder. At the burial, we were told that my son would be buried in a certain area but upon returning to visit, he was not in the space that Stephanie originally stated. The staff member that was sent over to direct us to the site, did not speak very fluent english so to be honest, I truly don't feel confident that we were visiting the correct grave. The cemetery could at least place a small medal nameplate on the graves until the actual headstone is set. All they seem to be concerned with is accepting your funds for services that are horrible, and then forgetting about you. I left several messages for call backs and calls were not returned. If there was a way that I could have my son removed from this place I would. No family deserves this kind of treatment."

"My great grandmother passed away over 10 years ago. I just want her year marker placed. Several request have been made. PLEASE respect my great grandmother & place her year marker. Exie B.Williams"

"I called today and spoke with Brooke to inquire about a headstone. She was extremely rude for no reason at all!! It’s so sad that working with African Americans can be the worst at times. And I’m speaking as an African American. I wish I could dig my dad up and put him at a different grave yard myself. Customer service is definitely a list art. When dealing with people that are grieving, you need someone with compassion and a kind spirit. It’s sad the amount of horrible reviews this place receives and it’s all the same….UNPROFESSIONALISM!! Extremely disappointing"

"A loved one was laid to rest today and the grave setup couldn’t even be presented properly.Old pieces of wood were used for support, the carpets were faded and really thin, the chair covers were not even clean. It was a mess. The green fabric that was used to cover up the machinery wasn’t long enough so the rusted pipes and cement filled wheels holding up the casket were completely visible. It was a sloppy setup and disrespectful towards family on the worst day of their lives. The crew was polite. Despite their work being routine , it was visible they understood people were grieving someone. The director was a Caucasian woman who wore sunglasses on the entire time. She kept saying there was no rush but would make comments and snippets about people leaving."