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Michael Silva: Allstate Insurance
1526 Katy Gap Road, Katy, Texas 77494
About the Michael Silva: Allstate Insurance
Michael Silva: Allstate Insurance is a trusted insurance agency located at 1526 Katy Gap Road in Katy, Texas. Our dedicated team of professionals is committed to helping our clients find the right insurance coverage to protect what matters most to them. Whether you're looking for auto, home, life, or business insurance, we have the knowledge and expertise to guide you through the process. Contact us today to learn more about our services and how we can help you secure your future.
Photos of Michael Silva: Allstate Insurance
1526 Katy Gap Rd STE 703, Katy, TX 77494, United States
Opening hours of Michael Silva: Allstate Insurance
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Michael Silva: Allstate Insurance
"Michael and his agents do a wonderful job paying attention to what you need for your insurance, whether it's home, auto, or renters! They also build a personal relationship with you and have a great reputation of treating their clients well and with respect!"
"There is a serious lack of communication to the client involving their questions to their account other than submitting payments (of course). I didn’t really have any problems until I continually got charged milewise transactions and had questions, as anyone would. I understand they can’t see those exact charges but in my experience as a sales rep for a financial firm, you make sure you get the client where they need to go, not constantly trying to push them elsewhere or have them figure it out on their own. I had been dealing with this nightmare since end of June with very little response back unless I call repeatedly. One rep was helpful at first but very clearly was tired of me calling trying to get a response back when i was promised over and over a follow up. I was patient at first but after over a month of just constantly following up with wishy washy answers, I lost my patience with them. It’s a classic case of overpromising and under delivering."
"I have been with this office for nearly 6 years with no issues until now. I am trying to get an issue resolved with an account that needs to be refunded! I submitted documentation 29 days ago with approx a dozen phone calls. Nothing was done for the first two weeks for some reason. I called for a status update to be told that the manager was handling it multiple time. That was 2 weeks ago. I have yet to receive a single call back with an update. I was told the manager would call me today. It is now end of business day and no phone call. I attempted to call to see when I would be expecting a call because I work like a competent person contributing to society. 5 of my calls have been screened by persons within the office as the only time I was able to get an answer was when I used a friend's phone. Guess what they picked up immediately. I still do not know what's going on with my policy refund. I am beginning to loose my patience with this company. I would have recommended this office to anyone before this experience. However now I plan on changing agents as I feel betrayed due to all the business I have given them."
"Prior to Michael Silva taking over my account, the response time was not so great and I never felt like my agent was truly there for me. Now that my account is with Michael Silva, I am so happy. they respond quickly and get things taken care of. Amanda is totally awesome! If you need an insurance agent/agency, Michael Silva is your guy!"
"The only reason why I am even leaving a review is because I received an automated message from Michael silva asking to do so. AFTER I had already left them about 2 weeks ago. When Michael silva asked (in an automated message ) what I needed I asked for quotes and more info as I was about to renew my policy. He never got back to me. I've never had a call/ email returned! I ended up going with Geico. Much better rates and customer service."
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