Shacklett Insurance Team: Allstate Insurance

"These folks are truly service driven. Their follow up to conversations were prompt and accurate, showing they listen. Each person I spoke to was thoughtful and knowledgeable making my experience personal. They actually return phone calls and e-mails!"

"Went to their office to see about switching my insurance first google maps had them in the wrong place. Then when i did find them i gad to knock on the door because they only had one person their. Then when the lady did come to the door she asked how she could help i told her what i was wanting to do she told me she could only take some information and have soneone call me back... if i wanted to do that i world have called allstate myself i want to actually talk to someone in person i guess they really arrnt interested in my business...btw was at 11am on a monday."

"I've received Excellent Service from the Shacklett Team in the Allstate Insurance Agency! Their team has been friendly, responsive and competent! This has built a sense of trust that I can rely on them to meet my future insurance needs with confidence."

"I've been with these guys for a couple years now and they have been awesome and understanding to my needs.The people are nice and attentive and. Have lots of patience..but like every company- There's that 1 person who has to be rude.if she'd first listen to the issue, she would know how to best direct you. I've had an issue like this 3 times with the same lady so instead of 5 stars, I'll give for 4 on acct of her customer service and the repeated actions. Other than that, I have no complaints. They worked with me on just abt everything. I didn't know how to do anything with insurance. They took the headache away and made me feel at ease and as if I am a customer who matters.. I'd definitely recommend them for your insurance needs."

"I believe the intent was not to renew my home insurance because I had made a claim for a roof fix but did not execute it. Nevertheless, I was never sent a renewal quote or sent any email regarding my home renewal. They just posted a cancellation date on the renewal date. No attempt from them to me to renew. You are the their best customer right up to the point where you file a claim. From that point, not necessarily a cancellation but no renewal. Typical insurance company; blacklisted after filing a claim. In my case a $1,700 roof leak. Did not pursue because deductible was too high. Understand that part but was still treated like I had Covid after that. No renewal quote and no renewal."