Sean Wiley: Allstate Insurance 106 East Main Street, Festus, MO 63028

"The Wiley Agencies have always made sure I was in good hands! Great insurance and love working here!"

"Unprofessional. I called to inquire about my rate going up by $25.00/month and was told it is a statewide increase. So I shopped around and found better coverage for a lower monthly price from Progressive. I immediately called the office back to cancel my policy before it renewed so I would not get charged. I was sent to voicemail so I left a message stating that I need to cancel my coverage. I got no phone call back and this was durning business hours. I figured it was all taken care of because I got no phone call regarding my cancellation. Lo and behold I was charged my higher rate and they essentially told me there’s nothing they’re going to do to expedite my refund and I can’t contact the billing department. In summary, I called to cancel my coverage, they never called back and charged me the higher rate after I left a voicemail stating I did not want that to happen. Completely unprofessional."

"We canceled all policies year ago. They have fought us over one policy and refused to cancel it then fraudulently charged us every month since. I have emails stating they’d backdate it but then continue to charge us. We first signed up with someone else who then just disappeared. We switched because we never could get ahold of anyone or any help. This place is absolutely atrocious. Edit: they responded on my review but they never told me I would get my refund. I emailed them in APRIL being told they could back date everything. They went after our credit. I never heard anything back until after I wrote this review. They have since refused our money, but not before charging us a few more months. So glad this is over and I never have to deal with this company again!"

"Don't go these people. Will hike your prices up without a notice to you. Won't let you change your policy when you need them too. Don't answer questions when asked and they try to talk over you. Shopping for new insurance today. I'd put a no star, but not an option. Worst experience ever. Wish Kathleen was back there. She was the best and knew how to help her customers the way they need to be helped. New guy totally sucks."

"So many errors over the years… worst being the vehicle we insured and got temporary cards for, no problem. Then when we went to sell the vehicle, we called to cancel the policy on it and were informed that it was never insured… they gave us temp cards and never filed the appropriate paperwork to insure it."