Drees Custom Homes at Trailwood 11479 Misty Ridge Drive, Flower Mound, TX 76262

"Building experience with Drees was great but extremely poor customer service after closing. Completely biased warranty team; They treat each customer differently based on who they know and worked with during sales and mention policy as an excuse to fix issues identified after closing even within the 12 month warranty period. That policy only applies to some but others get the concerns resolved promptly. Utterly disappointing for such a reputable company."

"Absolutely beautiful community with nice terrain elevations. Drees homes are high quality and beautifully crafted with the latest trends. I would highly recommend you come and speak with Cory. He was a gentleman and very helpful."

"We are in the beginning stages of building our home and my husband and I cannot believe how happy we are with Drees, especially with our market manger Victoria! She is so on top everything. We have never been told yes so many times by a builder and it’s so refreshing to have a company that truly cares about you and your wants and are willing to go above and beyond to meet them. We haven’t completed our home building process so I promise to come back and update my review when all is said and done but I have no doubt that I will again be leaving another five star review."

"Beautiful house and awesome community. Horrible customer service! I live in the Trailwood community in Flower Mound, Texas. We have lived in our house for about 6 months and had some warranty issues with the house. The house we purchased is a beautiful house the issue is with Drees customer service Rep Jason. He is condescending and rude and knows nothing about customer service. We've had the flooring company come out to our house and say the flooring needs to be replaced and Jason says he'll have them replace 2 wood planks but you can keep the box of remaining planks. Handy man shows up to the house because the foundation shifted and the relief joint is exposed to the elements because the caulking ripped open. And the handy man says he doesnt know what to do, then Jason calls and says dont worry about it it will shift back. Jason came to our house to check a few thing out and started banging on the window frame with his laptop and said the issue was fixed, when the windows co. came to the house they said he did not fix the issue. Jason needs to take a customer rep class because he lacks customer service etiquette, people and communication skills!"

"Beautiful neighborhood"