Matt Merkle: Allstate Insurance

"Kelly has always been helpful when I have questions or concerns. I've been so grateful as she has always stayed within my budget."

"I wish you could rate negative. When you call you can only get a hold of assistant not your actual agent. When you call to file a complaint your told a manager will call you back within 2-3 business days. Well don’t count on that as I called over 10 times and got that response. God forbid you have a claim, took over two months because they sent a broken part to the dealership fixing my car and wouldn’t answer when the dealership to me was calling to get a new part approved! -10 out of 10 wouldn’t recommend"

"You are in good hands with Allstate! While my My husband was part of the team to orchestrate our finances, he just recently passed away unexpectedly. I can't say enough about our agents that were caring and considerate through the time that matters the most. Marjorie was there to answer any questions may have had, as well as offer important information that was pertinent to the transactions. I can't be more satisfied or happier with the level of customer service I have received."

"After my situation with the power/snow storm, I would not recommend this agency whatsoever. Lack of customer service, lack of response, lack of guidance, berating emails. I had been with them over 6 years, 17 years with Allstate, but ended up switching all my insurance with Allstate to another company because of Matt and his staff. Definitely shop around"

"I had a great experience. Kelly and the whole office were great. I came down from NYC and Boston. When i walked into there office i was greeted with open arms. I was set up with my auto insurance right away and then since Texas has a bunch of steps to register your car I was pointed in the right direction for an inspection and place to register. Today on labor day I bought a second car and was able to get In touch with Kelly. I felt bad asking her a question on her day off but was unsure with Texas insurance laws. I am so confident with this office and people within it that when i purchase a home within the next few months in Texas I will be using tgem for homeowners too."