Pekin Insurance

"Adjusters will not answer you and will not return your calls. You’re only able to speak to the one adjuster they assign to you regarding anything to do with your claim, and they do not do their job. I heavily advise you to look into a different insurance company. Thank you Heather Tate for not doing your job! Real big help!"

"My auto insurance phone up over $600 for one year. It went from $1200-$1800. Condo insurance went up from $300-$400. I will say one thing when I had a claim a few years back, they did pay everything no questions asked."

"I've been going through Pekin insurance for years now and thought my low-price full coverage was great, until I actually had to use it. I was in an accident and my car was totaled. Everyone involved knew it was totaled the moment it happened. It took these professionals three weeks to decide it was totaled. It's been a month now and I still have no vehicle and no insurance money. Needless to say I'll definitely be switching because this has caused a huge rut in my life. Edit 9/3 Its been over a month and I still haven't received the funds from my claim. I had to go through my bank and purchase a new vehicle on my own because my other loan wasn't paid off by the insurance company but they still took my totaled car. I'm considering taking a different course of action due to the unprofessional and inattentive employees at this company."

"We had a tornado March of '22, we are still living in a small shed on our property due to Pekin dragging their feet and fighting us the whole way. They made promises that weren't kept and what we are going to end up getting from them isn't enough to rebuild or fix our home. None of the local Contractors were willing to do the work per Pekins scope of work. They basically wanted to fix the cosmetic damage and not address the issues with the cracks in the walls and ceilings. We want a home that we know we are as safe as possible in. I wouldnt recomend them to my worst enemy."

"Do not trust Pekin as your insurance provider. This company will not provide you any support when you need them most. After nearly 20 years of being a Pekin customer, with zero property or auto claims, I had to call on them to support us through a tornado that struck our home nearly 18 months ago. We have attempted to find local contractors that will complete repairs according to Pekin’s scope of work but none are willing due to the extensive structural damage. Even after hiring a structural engineer to detail the damages Pekin is unwilling to compromise and do the right thing. Adam Moyers at Pekin made an agreement to pay us support to live on our property in a camper we purchased. In December 2022 he broke that agreement and payments stopped. Currently my wife and are living in a utility shed on the property. Do not put faith in this company to be there when you need them, you’ll be highly disappointed."