Costco Tire Center

"I’ve been on the phone for 25 minutes trying to get ahold of someone to see if I can get some help urgently. I got hung up on twice. If you have questions, don’t bother calling"

"Never had bad service at Mt Prospect tire center. It’s best to have an appointment and they finish in a timely manner. Just recently we had rotation and one tire had a nail, they finished before we finished shopping in the store. A guy was ahead of me as a walk in and was quoted 2 hr wait time. I have seen this if not longer for someone who didn’t have an appointment at another big tire shop. These guys have always been polite. One time I was lucky when I had a nail in our tire, they were able to get me in before they closed…."

"My tire popped and the sidewall was an issue, so I had to get a new tire. My local Costco didn't have my tire (it was covered under warranty), but they said the one in Mount Prospect does. That's a 30 minute drive for me, on a spare. I called them ahead of time and asked, "If I get there in about 30 minutes, will you be able to take my car, and finish before you close?". They said yes, no problem. So I drive my car, riding on a spare, 30 minutes to get there. I go to the tire counter, and explain the situation. This man looks me dead in the eyes and tells me I should have had an appointment, and that they can't take me now. I told him I called ahead, and he shows me a list of the cars they have to go through (which means nothing to me, he could've shown me a list of birds found in Nevada for all I cared). I had to drive 30 minutes back, and I am now waiting for the Costco near me to get the tires delivered to them, where I am sure the process will just go completely smoothly without any hiccups at all. I'm sure. Highly recommend going to Discount tires instead of this place"

"Wow! I’m extremely happy with their customer service. The gentleman Emsad helped me service my car. Very polite and kind, I strongly recommend him & the Team. They went above and beyond to provide me with Excellent customer service."

"Came in for a tire check on 5/16 with my 89 y/o father. Although we did have an appointment they squeezed us in early so my dad didn’t have to wait long. Gave him some cool bottle water and then pulled up front so he didn’t have to walk too far. A lesson in customer service and awareness."