Costco Tire Center

"I got the tires from bridgestone, thru costco and the installation was good. But, one of my car's wheel center cap was broken. The guy said it's part of wear-n-tear so nothing much they can do. I asked him, how about the other 3 center caps, he said its good for now. You never know when it may break next time when they do tire rotation. Now here is what as consumers got to think about it!! Had this had happend with a dealer, they would have covered this. So my kind advice for those who do tire change in costco is get few center caps as spare, so whenever they break, you can replace them."

"Really good deal on the tires. Had to make an appointment and wait a few wks for installation. Now tpms is on saying low air pressure, walk in 2-3 hrs regardless of time you come in, have to make another appointment, again a few wks out, couldn’t do the job right the first time. Called customer service, useless. I would not use them for tires ever again, wasting my time!!"

"An absolutely horrible reflection on the Costco brand. They couldn't provide poorer service if they tried. I scheduled an appointment, as they recommend, to save time. That caused a 2 1/2 week wait during which they had my money for purchased, uninstalled tires. I arrived on time and waited behind 3 walk-ins who were installed ahead of me. It took 2 hours and 15 minutes. Later that day, they didn't think they could do the 25 mile lug nut check because "the system is down". So I googled " forester lug nut torque setting" on my phone and showed it to the tech. Reply, "Huh. Good idea." After driving on the new tires it became obvious that they got the alignment wrong. Now I'm waiting 5 days for them to "squeeze me in" to correct their mistake. The prices are no better than competitive. Factoring in my time, I way overpaid. I bought from them because the staff in the store understand good, friendly service. The tire center is like a whole other world."

"Tire people are respectful and informative. I set up an appointment to replace my tires 2 weeks out because it was so booked. When I arrived I expected service due to the appointment, but it was a long time before they even looked at my vehicle and they finished in a little over an hour and a half."

"DON’T WASTE YOUR TIME HERE. THEY WILL DAMAGE YOUR PROPERTY. I brought my 2004 BMW 330XI here for a tire change that I scheduled 20 DAYS AHEAD OF TIME for an 11am appointment and it was not done until 8pm that day. I take very good care of my car and when I got my car back, it came with a dent on its rear right fender. I assumed Costco would be proper about their business practices, but this particular tire shop does not care about the customer. While I was there, it was clear that many other customers were also unhappy and frustrated with this tire shop. They need new employees or need to shut down the store immediately. Edit: I filed a claim within Costco the same day and am waiting 5-7 business days for them to confirm that the dent came from their shop. I know for certain that the dent wasn’t there prior to my visit. Will post an update once Costco gets back to me. Update 12/8/2022: No updates from tire center or Costco claims department. I called the tire center asking for an update and all they told me was that the claims department will contact you. No time estimate on when they will contact me."