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Miguel Serrato - State Farm Insurance Agent
3800 North Mesa Street, El Paso, Texas 79902
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About the Miguel Serrato - State Farm Insurance Agent
Miguel Serrato - State Farm Insurance Agent is a reputable insurance agency located at 3800 North Mesa Street in El Paso, Texas, United States. With a focus on providing top-notch insurance products and exceptional customer service, Miguel Serrato and his team are dedicated to helping clients protect what matters most to them. Whether you are in need of auto, home, life, or business insurance, you can trust Miguel Serrato - State Farm Insurance Agent to provide you with personalized coverage options that suit your unique needs. Visit their office today to learn more about how they can help you secure your future.
Photos of Miguel Serrato - State Farm Insurance Agent
3800 N Mesa St Ste B-2, El Paso, TX 79902, United States
Opening hours of Miguel Serrato - State Farm Insurance Agent
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Miguel Serrato - State Farm Insurance Agent
"Miguel Serrato was extremely helpful in offering all options on my insurance needs. He took his time and answered all questions, which were many. I appreciated the time he took with me showing the pluses and minuses of each option. 5 stars."
"I can't say thank you enough to Miguel for the help I received in my recent out of state transition. In my move from Michigan to El Paso and moving from El Paso to California, Miguel and his team have gone above and beyond to help me with car insurance. Miguel is an expert in the car insurance field. I highly recommend his office to understand your current situation and deliver the best possible solution for you. 10/10"
"I already had life insurance policy with agent. The agent called me to change my policy to add more coverage for decreased monthly payment. I had already given October's payment when he called. I gave another payment on the phone with him that day. I was charged 3 times for the life insurance policy in November. I had messaged his office multiple times to let them know that I had already given payment and was unsure why they had charged me so many times. They claimed it was a system error. They also stated that the amount he had told me I would pay had actually increased, and the policy would not cover as much as he said it would. I informed them that I wanted to cancel the policy and not be charged further. I received a call in January 2024 about a failed payment. I thought it was for my home and auto policy, since I had canceled the life insurance policy in November. Today, I received a call about my home and auto payment not received. I gave them the reference number provided when I gave payment, and they let me know it was for the life insurance policy. I spoke with the agent, Miguel Serrato, and he told me that he would not cancel the policy and would not give me a refund. I asked for the corporate number, and he gave me an incorrect number. I asked for it again, and he sent me a link to cancel the policy, refusing to give me a refund. I asked why I had not received the link before, but he stated there were no notes on the account. I told him I had messaged his office, he told me that he had the messages and could see that I had messaged the office to cancel. He then asked me for the screenshots on my end. I was confused why he would need these, if he admitted he had the conversation. He is lying to his clients, getting them to change their policies, charging more for less coverage, not canceling policies, and still collecting payment. These are predatory practices, and he is taking advantage of people. Find an honest agent that will not lie to his clients."
"Miguel Serrato's State Farm Branch Office in El Paso Texas provided great service and met all my insurance needs. It was real pleasure working with the office manager Mayra Medrano who insured that I got the best policy for my needs without breaking the bank. Two thumbs up for great 5 star service."
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