Bike Mart,

4801 Edwards Ranch Road, Fort Worth, TX 76109

"I replaced my inner tubes here only a couple weeks ago. My back tire has not been able to keep air for more than a week since. I called and got ahold of Eric. I enlightened Eric of my issue, and he soon interrupted me saying that “this is most likely not our problem as you could have ran over something causing a flat.” While this is somewhat fair, I only replaced my inner tubes with you recently, still have my receipt, and only have ridden the bike on pavement 4 times since replacement. I then asked Eric if I’m able to take my bike in a little before open or right after close (I work 100% during this location’s business hours) and was then not given any leeway. Quote from Eric “These are just our business hours, sorry.” My interaction with Eric made me feel devalued as a customer. Especially since this was something replaced not long ago, and am willing to furnish proof of purchase. As a fellow customer service worker and given as established of a bike shop this location is, I would expect only the top level of service from their employees. Bike Mart, you need to do better."

"My bike tire had a leak so I stopped by Bike Mart. They were able to fix it on the spot and did not overcharge. Very thorough and answered all my questions. Will be returning in the future!"

"I have used bike maintenance services at Bike Mart Clearfork and have had great experiences. I just purchased my first bike (Specialized Globe Haul ST) from Bike Mart and worked with Celso P. and he and team have been incredible! I am so happy I purchased the bike from Bike Mart instead of purchasing it directly from the manufacturer. I am thankful for the team at Bike Mart and Erik and Celso have been so helpful!"

"Best bicycle store around. Great staff. I will repeat. I went the other day and still the best staff around. I ride the Trinity trail this the best start point."

"Phoned before coming in. I like it when business answers my call with a Thank you for calling. Know that I will have a great experience. Came in and was greeted by Reed. He helped me pick the perfect first bike I could ask for. He was informative, helpful and nice as well. Definitely recommend Reed if you were to expect good customer service. Took my new bike for the first ride and that felt great! Thank you very much!"