Kempin Automotive

"I was in a time crunch, Chris took my car immediately for my oil change"

"After taking my car back for no work being done after almost 3 weeks, found many things not working electrically. Had it to another shop and they found fuses missing, wires moved, etc. Obviously someone was an upset child. Terrible way to run a business. Didn't think I would track down the issues and make the connection? Not too smart."

"I hardly ever write a review, but I am extremely frustrated with this company. Took my vehicle to have it looked at due to my diesel exhaust system showing a malfunction. They looked at it the first time and did a manual regen and reset my system and I spent $450 plus on that. Within a couple miles after leaving my check engine light comes on again. Take it back in to them to replace and ERG valve. Was told that it would be between $900 and $1200 with the worst case being around $1200 if the Titanium bolts break which apparently is a norm with Ford trucks. Was told today my vehicle was ready to go and I go pick it up to find over a $2000 bill for the services that I was quoted a lot less for. I don’t know much about this company as I used them because they are local, but not very happy with the lack of communication here. If I did that to a customer in my line of work, I wouldn’t be in business very long. Very disappointing, and they basically had me over a barrel so nothing I could do. On top of that I know they had to test drive my car but I had over a half a tank in my truck when I dropped it off and less than a quarter of a tank when I picked it up. After charging me over $800 more than I was quoted you would’ve thought they would at least replaced my gas. I recommend that you watch out and get everything in writing with them. You shouldn’t have to do it, but I had a weird feeling about this place and I figured after the first time I need to take it back since I had issues right away. I should’ve went with my feeling and took it to somebody else. You live and you learn!"

"My friend referred me to this place. They did some A/C work on my car, told me it was done, I paid in full for the work but when i was on my way home it was blowing out warm air. When calling the shop about it, The manager seemed like he was just seeing if I would except it that way. I took it back and they had it for a few days and told me i could pick it up and that they hadn't fixed it but wanted to discus it with the owner to see what they could figure out. I've called back a couple times and they still give me the run around. Its been over a month now so my view is don't go there."