Quality Inn Jacksonville near I-72

"My wife and I stayed here recently and I really wasn't impressed. We checked in late at night but the receptionist was more than accommodating, but the room was a different story all together. When we received the room we were told that it was a "No Smoking Room" and there was a $150 cleaning fee if we were found smoking in our room. I'm not sure what that money goes towards because as soon as we opened the room door, the smell of cigarette smoke hit us. We also rented the room with a jacuzzi tub, only to find out that two of the jets weren't working. To top the night off when we turned the heat on to go to sleep, it reeked. We looked to see if we could locate the source of the smell and low and behold, there was mold on the curtains that were sitting directly in front of the unit. The remote to the TV also didn't work for the TV's power or volume and only worked on the cable box. Over all, rather disappointed with the room we got but I'm giving it a three star rating purely due to how professional and welcoming the staff were."

"The rooms were very nice & clean. There is just enough soap, shampoo & conditioner for one person. I didn't go swimming, even though they had a pool. And the air conditioner works! I do recommend this place."

"Room was clean and bathroom was clean so housekeeping is on point. People at all entrances smoking and lady at front deck reeked of cigarettes. People hanging out in parking lot drinking. Hot breakfast was just biscuits and gravy. I’ve stayed at nicer places with better breakfast for less."

"We we’re traveling late at night and needed a last minute room and we’re happy to find they had several rooms available for walk-ins (Holiday In. Express next door was sold out). Check in was quick and easy and the rate was good, including a senior discount. However, the room smelled like stale cigarettes or something, maybe a musty rug. There was mold on the ceiling in the bathroom, mainly over the shower. Also, although the sheets were clean, there was a stain on the fitted sheet so it should be discarded. I had to wipe everything down with Lysol wipes just to be comfortable enuto spend the night. Because we arrived at midnight, we knew housekeeping wasn’t available so we got out first thing in the morning."

"Check in was okay the lady was nice and tried to be helpful. Which was appreciated . The first issue was a request I had made after making my reservation. Which was to have rooms adjoining with my sister who is handicap. At that time there was the rooms adjoining were available yet they couldn't do that after calling twice. Yet no problem it is what it is. To the breakfast room with only a few minutes to spare before closing and people still in there eating. My daughter goes to get something for my 2 yr old grandson for breakfast. She was told it was closed she told the woman she was there to just get something for her son the woman replied " that's not my problem you should have been here sooner." Really can't feel a child? Ridiculous I called the front desk and the assistant manager apologized he did bring my grandson Muffins and yogurt. Which was helpful yet the situation should not even have arose. The room was nice stains on the bed cover could be helped with baking soda in the laundry as well as the smell of the towels which isn't good. The room was clean though. The carpet I'm not a fan of carpet it holds odors and too may germs. It feels sticky and just nasty. We could not walk in our bare feet on it. To the housekeepers cussing and raising their voices complaining about the dogs. No guest wants to hear that. To the smell of weed everytime we walked out the door of our room in a non-smoking hotel. One of our rooms air conditioning doesn't work well in June that's unacceptable. All in all not a horrible stay . Felt safe lighting could be better by side entrance. Just could be have been better . Learning some customer service skills for housekeepers and who ever it was that closed the breakfast room . Sometimes it's just not the job for you if you can't watch your mouth, attitude,& behavior. I don't expect a reply from the manager which everytime you ask for the manager they are never there and it seems only replies to good reviews and this one isn't totally bad but it definitely isn't good."