Bay Bridge Administrators

"They have not paid a dollar to any of my claims the doctor doesn't think that they are in their network it's a very great scam they have going if I could get a refund for what they have stolen from me I could pay cash to my medical provider and have cash left for a vacation or real insurance can we file a lawsuit someone help please this is not ok we already work for next to nothing pay taxes on everything and now our employer is referring us to a company that is extorting more of our money"

"Very disappointed in this company. I was made to feel by the supervisor, Michelle, that it was my fault for my claim being denied as that I did not ask the correct questions when calling to get information on filing my claim. If I am calling to get the correct information, why is it my fault for not asking the correct questions when I don't know the questions that need be asked (that's why I am calling). Again, the blame was put on me when they failed to give the necessary information. I was told I was being argumentative when I just wanted a simple question in reference to my claim to be answered. They are not very customer friendly or informative."

"Worst experience with an insurance company. I have been chronically sick, they offered critical care at my work. I was told someone would call me to go over the right policy. Never happened. Their materials mislead me to get a policy. When I filed a claim twice they said I qualified, then they denied me. They have been ghosting me for weeks now."

"I would like to compliment Maria Lopez in the claims department. She has helped me twice file wellness benefit claims. She made the process easy and was very pleasant to work with. She even remembered me from when she had helped me with the same task last year. A big shout out and thank you to Maria!!! You are appreciated!!!"

"Would not recommend Bay Bridge Administrator. Company is extremely behind in accident claim department. Has no online portal for you to view data you sent or any of there responses. When you call to inquire about your claim its a lengthy process before you can speak with an Representative. Representative tell you they received it and its in review and very apologetic since its been more than 30 days behind. Unfortunately, when you ask what is the length of time it usually takes in review, they do not give you an timeframe. Letters they send states they received your claim and process will occur 7-10 business days. Several of my colleague's has had same experience since we partnered with Bay Bridge Administrator. Unfortunately, I would not recommend this company. My Allstate is a fully equipped company with adequate personnel that complete claims in a timely manner and has online access with quick responses. Always accessible once you call. Kemper is an additional service as well."