Napleton Honda of Morton Grove Service

"Amazing experience thank you mazen and Ashraf. Thank you for helping me purchase my new car and taking the time to be patient with me and under the circumstances of the remodeling they still served me like nothing was happening. Will definitely come again and work with them."

"Very good attention, the Ash advisor always attentive and thanks to them I was able to get a good car at a fair price. Widely recommended"

"Stay away! Tom Eckardt will do anything for a sale but will leave you hanging if there is an issue within the first 100 miles of driving the vehicle. I purchased a 2017 VW Golf with about 40K miles on November 4, 2023. I had to remove the transmission from the car to replace the clutch and flywheel within the first week and they left me hanging. The clutch slipping was a lot more noticeable at highway speeds when accelerating. I did not notice the clutch slipping on the test drive due to the lower speeds and city traffic that I was limited to. I wish I had the opportunity to take the car for a longer test drive to get up to highway speeds, but I really wasn't expecting the car to have any issues due to the condition and low mileage. I also should have brought my scan tool with me to scan for pending codes; then I most likely would have known about the random misfire issue too before the check engine light set. I've owned a variety of manual transmission vehicles for the last 17 years straight and the clutch issue was not caused by me. After speaking to Tom on the phone a few times he kept denying the car had any problems. I sent him videos of the engine RPMs jumping as the vehicle speed did not correlate to the engine speed indicating a slipping clutch and pictures of the random misfire codes from the check engine light. He still denied there was any possibility of a problem. I could smell burning clutch soon as I stepped out of the car when I got home from the dealership and the check engine light came on by the third time I drove the car. I scheduled an appointment for the earliest availability they had to prove to them that they sold me a car with a major defect that was not disclosed before the sale but Tom Eckardt calls back and cancels the appointment, he reschedules it in the middle of the day so I would have to miss another day of work. I repeatedly asked him, approximately 10 times, what will he and Napleton Honda do if I bring the car in and it has a major defect (clutch slippage and dual mass flywheel chatter) that should be covered under the implied warranty under Illinois state law, and he would not give me an answer. I was tired of Napleton Honda's unfair and deceptive practices, so I told Tom I wasn't going to make it to the appointment. I had to go to work so I could afford the $800 repair on my new to me $30,000 car. After work I had to remove the transmission to replace the clutch and flywheel. It is very disappointing that they wouldn't offer me a loaner car or even pick up the defective car they sold me to make things right so I could get a rental car for the time being. Lastly, on top of them taking $30,000 from me and giving me a defective car, it's been almost two months and I'm still unable to get license plates for the car."

"Beware. Don’t come here for service. I took my Honda CRV with 32k mile in for an oil change. When Joel from the service center said there was a “Honda standard” service at 30k miles I agreed to that even at the steep price of $1,500. I noted to him in advance that my check tire pressure light kept coming on even though my wheels were at pressure and I was assured it would be checked out. While my car was being serviced, Joel called to tell me something was broken and I agreed to another $750 to repair it. When I picked up the car I was told the tires were inspected and they were fine and there wasn’t anything like a slow leak. The check tires light was off. A minor point but, even though they have a car wash on site, they didn’t even do a basic wash after I paid more than $2,200 for routine service. After paying and getting home, I noticed the problems. - There was no inspection report. When I’ve gone to a Honda dealer for service, I’ve always gotten a report of what’s been inspected and the condition. I didn’t get that. - The itemized bill didn’t mathematically add up correctly. The line items totaled about $200 less than I was charged. Yes, that includes tax. - My check tire light came back on the next day - When I next stopped for gas, I found out that the tie that connects the gas cap to the car was snapped - I checked Honda’s website and it said there is no specific package of service recommended at 30,000 miles. What service is needed is based on what the inspection turns up. But, again, I didn’t get a report. I emailed four or five times with this list of issues asking how to resolve them and never got any response. I still don’t know what was actually inspected on the car and my check tires light is still on."

"Honda Morton Grove sold me a Lemon. I bought a brand new 2022 Honda Pilot with 0 miles and a month later I noticed one of my LED tail light goes on and off, air vent is sticking out and so as the plastic side fender. The first time I brought it there for them to fix but they didn’t. 4th visit later for the same issues, we ordered a part to replace the bad LEDtaillight on my car. So we’re waiting there and an hour later they told us that the replacement LED light we got is cracked and can’t switch it. Why didn’t you check if the replacement was good as soon as you get it? My wife and I wasted our time to drive all the way to the suburbs to get this resolve and it’s still not resolve. Now i have to go back for the 5th time to get this done. I’ve wasted so much of my time driving back and forth asking work if i can leave early and wasting my time on the weekend on my day off. The purpose of buying a brand new car is not to give you any issues. I got a defect lemon SUV and it’s already given me so much headache with the car and service department. I just want this over with."