AAA North Riverside Car Care Plus

"Last year they didn’t want to recharge my a/c. Several calls were made, and they told me the schedule was booked 3 weeks out. My wife called and the guy tells her they can do it same day, that they operate on first come, first served basis. We drove for 5 minutes to drop off the car, and then they told me “someone had just got there in line ahead of us”. The poor guy tried to tell his manager he just talked to us on the phone, but the manager said they couldn’t do it. I was hoping they had gotten better, so I called today to see about scheduling an oil change (I’ve had no issues in the past, they have been very professional and good at the work). But after being on hold for 10 minutes with no explanation (are they busy assisting customers? Are they short staffed?) I hung up. After reading other reviews, we will take our business elsewhere."

"If I could leave 0 stars I would. I pulled in with a flat tire and went to the desk to ask about having my spare put on. I explained we, my Mom and I, were AAA members. We were told they were too busy to help. They had three cars inside and didn't appear to be doing anything with them. They told us we had to call the AAA roadside service. I almost fainted! Are u serious we are outside your service center doors and we have to call for help and wait. He said yes. I went to the customer service desk and they said they could not call it in because they only sale the insurance. What a laugh! So u can have three people sale insurance, two at desks doing not sure what and three in the service center and no one can help a customer. I told my Mom it was time to cancel this insurance and go with another one who actually appreciated their customers. We waited , after having to go through the whole call center situation, for about a half an hour for the young man to arrive. He asked why we called when we were at the repair service, so I explained, and he said are you kidding me it would have taken them 5 minutes and you would have been on your way. The young man had to change our tire out in the rain when the workers could have did it inside in a dry area. I will NOT and WOULD never go here again. I also plan to write a letter to someone about this experience. Ridiculous!!!"

"I came here to get my car serviced the day after Thanksgiving. I needed an oil change, new wiper blades and my passenger tail light was not properly working. I was greeted by Charles the manager. He made sure he followed up with me regarding everything that his staff was doing on my car. Once he realized I needed a new tail light house, he explained that they couldn't find it at any local auto stores and that it would be expensive to purchase through the dealership. I then looked on another website I found the part for a few hundred dollars cheaper. Charles installed the new tail light house in less than 20 minutes. I will definitely be back to this establishment. If you want quality work done, with reasonable prices, and a cordial staff, AAA at North Riverside is where you should take your vehicle."

"Wow- I had a really unpleasant experience. I was sent to this shop from my AAA tow man who stated he didn’t have the correct battery on hand for me. When I arrived at the store I was aggressively told that it is “not my problem” that the battery provided to me by AAA originally was dysfunctional. I was denied service for no discernible reason. When I asked for a jump home since the car is literally dead in the parking lot and I was also denied this. I asked for a manager and was told I could call tomorrow. I will be making a formal complaint with the company- I have never been treated so poorly in my existence by a customer sales rep. I was yelled at in front of other customers which was humiliating. I had to walk across the street to costo to buy a jumper pack while sitting in front of a battery repair shop, because the staff felt it was “not their problem” to help me. I’ve been a AAA member for 12 years."

"I've never had worse service than at AAA North Riverside. Do not take your car to these people. They lie, they don't know what they're doing, and they will try to trick you into paying out the nose for service that won't even fix your problem. Avoid this place like the plague. I had my car towed to AAA North Riverside because AAA Roadside Assistance said it would save money. The towing was fine, but the mechanics at AAA Riverside (who apparently are paid on commission) were either incompetent, dishonest, or both - and they nearly destroyed my engine. After about a business day, they told me my car was fixed, and that their manager had driven it himself, and that I could come pick it up as soon as I was able. When I came to their location to pick up my car I found that, not only had they left it unattended and unlocked for who knows how long, but the car still wouldn't start. They then tried to get me to pay them another $2000 on top of the $2500 I'd already paid them, because they said I needed a whole new engine! I found this out after they'd promised that my car was fixed, that the manager had test driven it himself. I immediately called another shop to get a second opinion. I ended up having my car towed to them from AAA. Once they took a look at my vehicle, they discovered that not only did I NOT need a new engine, but the AAA mechanics had botched the repairs, causing oil to leak everywhere. Turns out, it was a fuel issue - the people at AAA hadn't even bothered to do a fuel test before telling me to pay them for a whole new engine. The other shop got my car running like new in less than a day after they figured out the issue, and they charged a more than reasonable price. Avoid AAA when it comes to everything except roadside assistance. Unless you need that, everything else about this company is designed to squeeze as much money out of you as possible without fixing the problems you paid them to fix. It's been weeks and I'm still waiting to hear back from AAA about the complaint I filed; apparently even their corporate offices lack integrity, and will drag their feet as much as possible instead of righting their mistakes. A company like this doesn't care about the customer's experience as long as they still get paid. They don't deserve your money."