Knauz Auto Group

"Knauz Land Rover in Lake Bluff is absolutely amazing. From the purchase of my 2021 Velar to handling any service issues this dealership has been the best experience that I have ever had. I have owned luxury vehicles before but Knauz goes above and beyond. The service center is extremely easy to get a hold of. They provide loaner car and even come to pick up and drop off my car. They follow up right away and actually provide a video of my car from their technician. I will only buy my cars going forward at this dealership they are top notch. Extra kudos to Marco in Service he has excellent follow up. I also had a friend that bought at Knauz BMW that I recommended and he said the sales guy was amazing. I highly recommend this auto group to anyone that wants A+ service!!!"

"Matt was amazing. He made our car purchase experience super easy and efficient. Honest and very competitive pricing. Also, he probably has the most knowledge about BMWs this side of the Atlantic!"

"Excellent service and access off major highway. Extensive inventory. Love the new feature: Knauz provides a video of service inspection on your very own vehicle. They show you your tires, brakes etc...basically the entire underside of car. We liked this feature."

"Took in my 85 Mercedes since they claimed they had a great technician for that year and model with years of experience. Instead, they saw a light on the dash and immediately assumed it was related to the problem, which they then asked to order a part. They sent in a part for a different year which is not compatible. After all that, they could not repair the part, nor could they get a new one, so they charged me 250 for a “car wash” (couldn’t even tell they did) and sent me on my way. I later had the part tested and it worked fine (shocker). I can tell you, personally, I will never go there again. Too much dishonestly and assumptions. If they can’t test the part first to see if that’s actually the problem, I can’t trust them"

"Since my m8comp is still under the warranty I requested coolant tank to be replaced bc there was a visible coolant leak. Cesar said that they did pressure test and everything is fine. Coolant tank on s63 engine is one of the biggest issues and can cause very bad damage and that’s what I told Cesar who responded to me that he never heard about it. I tried to reach out to Cesar after I took pictures of the coolant leak but he didn’t respond. Very unprofessional!"