Ford Service Center

"No set pricing on simple services oil change is pretty simple but its pricing isn't. I get and know what it takes ."

"They had my used car that I purchased and I have had nothing but serious problems since I drove off the lot Called my Salesman back ASAP TOLD HIM MY WINDSHIELD WAS CRACKED HAD TO BRING CAR BACK IN TO HAVE THIS INDEPENDENT GLASS COMPANY TO REPLACE WINDOW DID THAT AND NEXT DAY MY FRIEND AND I GET INTO CAR AND THE CONDENSATION WAS INSIDE NOT OUTSIDE HAD TO WIPE DOWN with a rag.then the dashboard was lit up like a Xmas tree. Had to"

"Dropped my vehicle off, 4 days pass I don't hear a single word. I call just to get an update on progress and nobody could give me one. They legit kept pulling the, "hold on one second and I'll transfer you". 6 times I was passed off and hung up on! Then, when I was finally able to get ahold of someone the service advisor Brandon straight up lied to me! He said they're just waiting to hear back whether the warranty would cover the service. I spoke to the warranty group right after and the stated they never recieved a call or a claim from the dealership. Turns out 4 days in and they did not touch my vehicle, same exact mileage. 100% lazy and incompetent. I can't forget to mention, it has been impossible to speak to a manager throughout this whole ordeal so I'm convinced there isn't any management or anyone running anything over there. The most unprofessional place I've ever seen in my life."

"This is a clean facility with friendly staff. They work quickly to get you on hooked up with a rental get you on your way. They text at regular intervals to keep you informed as to how the work/repair is going and how much longer you can expect it to take. Very impressed with this service center!"

"I use the Willbrook Ford body shop for my body shop repairs. They do very good work and have good reputation throughout their industry."