A To Z Auto Repair - Villa Park Illinois

"Great place to get your vehicle worked on always Fair & Fast and Reasonable. Rob, the owner your always on point & I could end up talking His ear off for an hour without noticing and Have lol"

"They do great work here, have been coming to them for years. Reliable, knowledgeable, and thorough. I feel like they know me and know what I'm looking for. The shop has a family feel to it. Joy, who works the front, is awesome. I highly recommend them."

"I’d love to give a fair review of this place for the service. However I can’t because the customer service didn’t even let me get an opportunity. Customer service and communication is awful. Called about a week ago for an itemized quote to be emailed to me. I needed it in email form because my service is going to be paid for by a 3rd party company and they need proof of a quote. I explained my situation to them. Lady working the office stated that they are very busy and I will have to wait a day or two. No problem, I understand how busy these types of businesses get when understaffed. I even told her initially that it’s okay. I wait until the following week. Send a call back, I was thinking maybe they had forgotten because of their busy days. It happens. Before I can even finish my introduction sentence on the phone I was cut off - I was told she hasnt forgotten and she has my info right there but shes busy and hasnt been able to send it. I explain to her that this is somewhat urgent for me and I’ve been very patient but if she can’t guarantee she can send the quote today or tomorrow I need to know so I can go get my vehicle serviced elsewhere. She told me in a nasty tone that she will have it. A few days later she still hasnt sent it. I gave a call to another local shop. Got my quote 5 mins after that call ended. For nearly $300 cheaper, and with great handling of business. I wouldn’t and personally can’t speak of the service here, its probably great. However the customer service portion of this business needs refreshment. That is not how you handle business."

"They did a good job first time I brought a vehicle in to be worked on, scheduled a day, dropped off, fixed, happy camper. 2nd time I tried to schedule an appointment on their website for an a/c recharge that I was willing to wait on(choice given on website), and some other vehicle issues to be scheduled also. Never heard back from them, stopped in to check it out, they saw the email but never replied back, said they were busy but told me to come in Monday at 8am to drop it off. Long story short, they had no idea when they would be able to get to it when I arrived Monday morning and it would be a long wait. Sometimes bigger is not the right choice, support smaller business to grow America when the big guy can't. I ended up going down the street to a smaller shop, no appointment, in and out in 30 min, and it wasn't jiffy lube."

"Update 10/13/22= I had to return to shop for additional work and as usual was given five star service and outstanding and reliable work. I have never ever had a bad experience here. This place is amazing! The whole business is always packed and for good reason. They have NEVER provided anything remotely close to bad service. Always fair priced, honest, and respectful. I give them ALL my business. As per usual, outstanding service! The only reason it's only 5 stars is google won't let me add more."