Aspen Dental - Mount Prospect, IL,

920 N Elmhurst Rd, Mt Prospect, IL 60056, United States

"Dr. Ramirez is the best. She is a fantastic dentist and it shows in the work she does. I would recommend her to anyone who is looking for a new dentist."

"This is a fantastic group, all working together as a team to make a great experience for patients. I called with an emergency and Sharisha, who works the front desk, was the warm voice I needed to hear. She was patient and helpful and got me in fast. Once there, Nia the hygienist took great care of me, settled my nerves, got my x-rays (with Naveen's help), answered all my questions, and got me ready for Dr. Ramirez, who was first-rate from beginning to end. While consulting me on my primary issue, Dr. Ramirez arranged to immediately fix a side issue with my partial by bringing in her lab tech (at no cost!), who fixed the partial before I had left! Once done with Dr. Ramirez, I worked with the office manager on payment, insurance, and next appointments, and she, too, was aces, answering all my questions and making sure everything was right with my insurance. Even the final cost was less than I expected. Dr. Ramirez runs a first-class office, her team is warm and helpful, and I always felt like I was in good hands."

"I can agree with they are friendly but it all comes to a cost . The emphasize on how they have good payment plans ! Please do not go if you are planning on being broke . I highly recommend for you to go to Midwest dental school. They do such a great job and won’t hurt your credit score if you’re wallet."

"Would give 0 stars if possible. Super unprofessional and unorganized. This is for the Mount Prospect location specifically. Do not recommend anyone give these doctors and staff any business. Better if they would close down and based on other reviews, they're not improving. They cancelled an appointment for my mom for a basic dental cleaning last year because the office decided to close for Thanksgiving earlier. This is not something you decide last minute. If you are a professional healthcare service so you already know when your office is open and closed that close to the holidays and you know that's when most people are getting their appointments in to meet all end of the year insurance benefits etc... so clearly you are NOT a professional healthcare service.... Since they cancelled she had to schedule it this year. She scheduled it for 5pm and gets a call this morning between 9-10am asking if she can come in at 11 or 2pm. The whole reason this time was chosen is because people have jobs and need to work and plan to come after work. They make special arrangements and take time off to make things like this work, especially after a holiday. My mom kindly said no, the original time works best. Then at 4pm for a 5pm appointment they call and cancel the whole appointment. The signs were all there when they called to change but then said nothing then, and then last minute call to make it seem like an "emergency". No one is niece to believe that when you called this morning. That means your staff and doctors are lazy and wanted to get home earlier because your schedule is probably not full and you want to get home early. That is NOT our problem as patients. This speaks to how lazy and unprofessional this location and probably the entire network of Aspen is. Who is going to pay for the time off and special arrangements that were needed to make this appointment? If patients get a cancellation fee last minute doctors should too. My mom mentioned this is the 2nd time they cancelled and the audacity of the person on phone is to say sorry I'm just the front desk worker?! That's is your JOB. Making note of previous cancellation and providing better customer service and making sure your office knows this is unacceptable. If you can't do anything you have to tell that to the working staff then. Just saying you're the front desk and showing no compassion is disrespectful. Apparently they are a huge scam as well because she told me they recommended coming in for a cleaning every 3 months, even though she has no issues or anything being monitored. That's a complete scam and insurance covers them every 6 months for a reason. You don't need that many in a year. Luckily my mom did not decide to go by their "reco" and waste money. I am making sure no one in my family EVER makes an appointment here again and I will be sure to tell anyone I know to be aware of Aspen."