Gerber Collision & Glass
1321 Illinois 134, Round Lake, Illinois, United States
About the Gerber Collision & Glass
Gerber Collision & Glass in Round Lake, Illinois is a full-service auto body shop specializing in collision repair, dent and scratch removal, frame straightening, auto paint repair, bumper repair, and more. Our highly trained technicians are I-CAR Gold Class certified, ensuring the highest level of expertise in the industry. We provide updates throughout the repair process and offer a lifetime guarantee on our work. Whether you need windshield replacement or mobile glass service, Gerber Collision & Glass is here to help. Trust us to bring your vehicle back to pre-accident condition and make it look brand new again. Contact us today to experience the quality service and customer satisfaction that we are known for.
Photos of Gerber Collision & Glass
1321 IL-134, Round Lake, IL 60073, United States
Opening hours of Gerber Collision & Glass
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Gerber Collision & Glass
"Same with michael below. They did a good job on the actual job but took 5 weeks for something my usual repair guy told me 1-2 weeks. When My car was towed there I told them the battery died and would need a charge or new battery (not sure which)., It took exactly a week to get a call to tell me hey I need a new battery. After that when I called for updates, it was like I was inappropriate in asking simple questions. Also took a week to order a simple battery. I paid for rental car 3 weeks and borrowed sons car 2 weeks, very expensive 5 weeks. There is more but Not gonna pick on more details since did get the car eventually which did, but my 1st day back , car died, so it was not the battery after all,. Again the job they did there was decent."
"Everything went well! They got me a loaner car. They stayed to wait for me because I got off work late. Repairs were great couldn't tell they did anything to it, looks better than before the accident."
"5 weeks and counting for minor repairs. I had an accident a few years back with major damage and I had my vehicle back in 3 weeks. We get no updates, we are stuck paying for a rental since the insurance only covers 30 days. When we do call we every excuse on why it's not ready. Latest was our tech was out for a week because he was sick and then he has Dr appointments and has been leaving early. Are you telling me no one else can work on the vehicle??? Gerber should be paying my rental since they can't seem to get their head out of their butts and get my vehicle fixed. I am beyond aggravated and fed up with this place. Go elsewhere, you have been warned."
"Came for an estimate. Dirty waiting area. Looks like the carpet wasn't vacuumed for weeks. Cobwebs and dust everywhere. Receptionist not welcoming."
"I've had three experiences at this place. The first time was OK, and there wasn't anything to complain about, even though I later found imperfection in the paint job (sorry, I'm too particular). The other two were for my other vehicle, and I didn't have a good experience, particularly worse the second time (we'll talk about it soon). They messed with the steering alignment on my vehicle such that centering the wheel now takes the car to the left, so I have to drive it with the steering turned slightly (but noticeably) to the right. When I took it to them, they told me it was the closest alignment possible, even though it wasn't like that before I took the vehicle to them. The second experience was earlier this year when they had to replace the front and rear bumpers and the rear tailgate glass. They left spare parts in the vehicle, including the worksheet containing internal records of the work done on the vehicle. One of the pieces turned out to be a sound-dampening piece, so I wonder why the cabin noise is so "improved" after I got the vehicle back! Not talking about the quality of the glass itself (probably they aren't to be blamed for it?), they punctured the weather shield (denying that they touched it), and just today I noticed HEAVY DENTS right next to it, probably added while removing the glass for replacement. Now they can't tell me that it was there before, as I'm someone who's very particular about his cars and performs a deep clean every alternate week or so. I don't even feel like driving to their place, wasting my time, and returning home feeling discontent with their response. I was told that they would arrange for a weather shield, even though they denied that it was their fault. Surprise: I still haven't heard about it from them. I remember I did put a review the first two times, but I avoided multiple reminders from them as I didn't want to spoil their ratings by placing a negative review. I guess I cannot stop myself anymore, especially after the dents I discovered today. If you're reading this, I'd definitely recommend taking your car elsewhere, which is something I'd do (God forbid if I had to), and let someone else ruin it for me."
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