AAA San Antonio Insurance and Member Services

"Emily Dole has saved our day. After a hard day with our former insurance not honoring our policies, we went in person and she was patient, kind, she explained everything in an easy-to-parse way. I had been so worried before coming here, you have also made my Mother’s day so much easier. Thank you!"

"I have had enough of the clowning around here. Joseph will tell you one thing and your claims adjuster will be bitter and telling you the opposite. Also, is it not weird that AAA has no claims adjusters at their locations. for all we know its a guy living out of his car. That which I'm sure is better "covered" than Mine. To Progressive!"

"Got a flat on my boyfriends car and we weren’t able to get the tire off so we ended up calling a tow truck, they estimated a 2 hour wait and it ended up only taking 30 minutes tops. The driver was extremely friendly and worked fast! I’ve been a member for 4 years and will always continue to be"

"WORST SERVICE EVER. Entirely useless service, called 3 times. They got the address wrong for dispatch every single time. They canceled every one of them without letting us know and left us in the freezing cold for over 4 hours. Don’t waste your money or time with ANY AAA service. Garbage service."

"I went to this center to pursue an international driver's permit for an up coming European vacation. The AAA service center was empty upon entering. I stood there for a minute or so with no one greeting me. There were two women sitting at their computers nearby, neither made any effort to great me. I noticed the international driver's license form readily available and so I filled the form out. I completed the form and still no one had greeted me. I walked over to the woman a few steps away who was looking at her computer and not speaking to anyone, and she curtly told me that she was on the phone. I returned to the check in station and waited for a total of 10 more minutes with no one checking in on me or greeting me. I saw 2 or 3 more AAA employees walking around and none of them check in with me. A woman came from the back and kindly greeted me and assisted me quickly. Perhaps she was using the bathroom, although a simple remark from anyone that the greeter was in the restroom and would be right out would have taken little effort and been enormously helpful. This individual was very helpful and is the only reason the AAA gets 2 stars. While being helped, another gentleman walks in behind me and one of the two women who had been on the computer immediately gets up to greet this man and assist. I was shocked and irritated...and then I realized that that man was White and I am Asian...I guess this is how AAA treats is prospective Non-White members. Everyone should be advised that their time is better spent elsewhere."