Lockport Dental Group

"This is a shout out to Dr. Gerhard! He has been my dentist since the creation of dirt. I enjoy my 6 month appointments because I know I’m going to be treated kindly and have a great dental experience as well. Thank you for having the best hours of operation. Dr. G and staff put in long days and I thank them for sticking around to accommodate my schedule. And let’s not forget the assistants and office staff, they keep the wheels spinning with prep, X-rays, insurance and follow up appointments. Robin"

"Horrible receptionist! I previously made an appointment with Lockport Dental Group and I left VERY UPSET. The receptionist was not a nice person at all. After reading other reviews it looks like I'm not the only one. I walked in to my appointment I scheduled a week prior and she looked at me confused and asked why I was there. Turns out it was a scheduling mistake and she never put me on the schedule in the first place. I 100% understand mistakes happen. But she somehow managed to make me feel stupid and that I was wasting her time for a mistake she made. She never apologized or even attempted to help get me on the schedule at a later date, she went as far as telling me even if I had the appointment today there is nothing they could do to help me (trying to justify the scheduling mistake she made). I even called back later and she answered, I stated that my run in with her was not very nice and I would like to speak to my doctor for help, to which she replied "I'm the receptionist that wasn't very nice to you." I'm sorry WHAT? I was very calm and said my part to which she continued to argue with me for a few more minutes trying to justify her actions earlier. I left my number for my dentist and hung up. Got a call from the dentist today saying he will send me a referral to go somewhere else. I've recently read multiple reviews stating similar situations with customer service at this office. CLEARLY something needs to be done because they are losing patients left and right just because of the way patients are handled. Very sad, very disrespectful towards patients, save yourself the hassle and go somewhere else. Your problems will not be solved dealing with her."

"had an appointment at 1: 30, desk clerk told me my appointment was 12:30, showed my appointment card it was 1:30 pm , clerk took the card, teared and throw it to the garbage. Dentist came out and told me that he has somebody at 1:30. they did not even apologize . i've waited for this appointment for 3 weeks, who would not get mad, i will never go back to this facility and cancel all my families appointments, i dont want them to experience what i experience maybe it has something to with color."

"Dr. Bobak is amazing!! If I could submit pictures I definitely would. But, to explain my situation, I had very uneven teeth and my front 2 were chipped and had a decent sized gap. There was also some spacing and unevenness on the two next to my front teeth. I have always been SUPER insecure with how they looked so I never smiled much. But he fixed them with bonding and they look like I just had braces taken off!! He’s also very nice and gentle! I definitely recommend him!"

"I just wanted to send a Huge thank you to the staff and Doctors of Lockport Dental Group! My fiancé Dan needed to get in as a new patient emergency and was given the option to come in within an hour of calling...this was the first sign of a great dentist office concerned for a patients well being. It didn't stop there...Dr Mitchell made Dan as comfortable as can be. He gave him options and then assured him by going forth, doing a great job and the best quality dentistry he could do in the situation he was given to help Dan out. I myself, have worked in the dental field for over 15 years and am living out of town at the moment, so knowing that Dan and our family is in good hands over at Lockport Dental Group is very reassuring. Thank you so much for all your help and making me proud to say good dentists are still very much out there!"