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INFINITI of Naperville Service Center
1550 West Ogden Avenue, Naperville, Illinois, United States
About the INFINITI of Naperville Service Center
INFINITI of Naperville Service Center is a premier car repair facility located at 1550 West Ogden Avenue in Naperville, Illinois. Our experienced technicians are dedicated to providing top-quality service for all makes and models of vehicles, specializing in INFINITI vehicles. From routine maintenance to major repairs, our team is committed to keeping your car running smoothly and safely on the road. Visit us today for all your automotive service needs.
Photos of INFINITI of Naperville Service Center
1550 W Ogden Ave suite a, Naperville, IL 60540, United States
Opening hours of INFINITI of Naperville Service Center
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 15:00
Sunday:
Day off
Reviews of INFINITI of Naperville Service Center
"Anna was amazing and the service department was quick and fix my oil pressure light."
"This is the worst ever dealership service center I’ve ever come across who’ve got no clue whatsoever on how to get your cars fixed. Take your cars anywhere else but here."
"If you have any issues with your car please don't go here, the quote they give you, the first time it's within your acceptable range, when you come to fix it, bring up another issue that needs to be dealt with and give you a The high offer makes you have to continue, but the first problem has not been solved well."
"They charged me $200 to tell me my car was fine. They didn't actually check anything, and my car failed with the original problem I brought it in for on the way home. 24 hours earlier… My Infiniti G37 broke down on the side of the road, luckily close to my house. I realized that it was the battery. I jumped my car and got it the few blocks home. My son (an electrical engineer) helped me diagnose the problem. He determined that the battery was not getting a charge from the alternator, and the alternator probably had a problem. I scheduled a call with Infiniti to check it. In the meantime, I put my battery on a charger to get a full charge prior to taking to Infiniti. I brought my car into Infiniti. I told them I was not an expert, but I had put a multimeter on the electrical cables and determined that the alternator did not seem to be working. I told them I changed the battery the night before so I could get it to Infiniti. I received a call a few hours later. They told me the battery was fine. They test drove it with no problems. They could not find any problem. I asked if they were sure? I told them that I felt the alternator was not working. They again said the battery was fine. They told me the battery cables were loose. I came down to the office, they charged me $200 for "Diagnosis". I started to drive home. I made it about 1/2 way home and the car died on a very busy road. Luckily my wife was with me, she took the wheel and I started to push it 3 blocks to the nearest side road (a big thanks to a few people who also stopped to help). The battery was dead. I phoned Infiniti and talked to "Michael". Apparently, he is the head of the service department. I told him what happened. He took no ownership of the problem, did not offer to help me, and read the service case notes and told me that the cables were loose - nothing he could do. I took the car to another shop. They replaced the alternator, and the car is working again. I do not recommend dealing with Naperville Infiniti. I have loved my Infiniti and was in the market to buy a new one. After this experience I will NOT deal with this dealership, or any dealership affiliated with them. This was a simple customer experience problem, handled in the worst way possible by the leadership of their organization."
"Great service and they provided me with updated vehicles as needed while I waited. Service was completed correctly and without concern. Price was appropriate for the repairs needed to be done."
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