White Eagle Auto Body (Naperville)

"Worst experience of my life. After over a year of waiting for my car’s front hood shield and constantly given the run around, I spoke to the owner. He was rude condescending and just flat out nasty. Do yourself a favor and go somewhere else."

"To start off I was in a unfortunate accident, and since it was my first accident ever I didn’t know where to go, who to talk to, who can help me out and as i was doing my research for a body shop i came across White Eagle. It seemed like my best choice have my vehicle repaired, now that my vehicles fixed I did the right choice bringing my vehicle down here. My baby looks so brand new again! Kayla, Reese, And Fabricio were really helpful with keeping up with all the information i needed throughout the repair process. Thank you guys appreciate it"

"Communication was poor throughout the process. Any information about my vehicle came when I called the company and asked for it, despite techs assuring they would call me with updates. Time of work completion was also poor. When I dropped off my vehicle, the estimated time to repair my front bumper was 6 days. I ended up waiting for 15 days. When it was finally finished, the quality of the completed work did end up being good. My vehicle was also returned clean inside and out, which I appreciated. Overall, considering the poor communication and extended time it took to complete the work, I would not recommend this business. I will most likely not return here as a customer."

"ABSOLUTELY TERRIBLE! The worst experience I’ve ever had with a body shop. I brought my car in after a driver side swiped my vehicle, and had to continuously argue with White Eagle’s employees for them to do the job correctly. When I finally received my car back after several months of waiting, I was still missing a door insert & later found that my strut was still bent from the accident. I then reached back out to White Eagle as they claim that all of their collision auto body repair activities are backed by a lifetime guarantee. This was not the case at all.. after speaking with the owner, Mark Bank, I lost all respect for this business. Not only was Mark extremely rude, but he refused to set up an appointment for them to check out the bent strut and hung up on me after saying he was “tired of dealing with this”. I then tried to call back and he repeatedly sent me to voicemail. All they needed to do was to give me an estimate for the strut replacement, so I could send it to insurance, but instead he decided to take it into his own hands and do an investigation as to how I bent my strut. Since then, I have lost all communication with White Eagle as they won’t answer my calls. Save yourself the hassle and go somewhere where they actually value their customers."

"had multiple vehicles repaired there. great people! great work. its hard to find a reliable body shop you can trust. they have earned my business. we have a fleet of over 50 vehicle and we will keep them busy. thanks again for the great work!"