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Castle Subaru McHenry Service & Auto Repair
1121 State Route 31, McHenry, Illinois, United States
About the Castle Subaru McHenry Service & Auto Repair
Castle Subaru McHenry Service & Auto Repair is a trusted car repair institution located in McHenry, Illinois. Our team of experienced technicians is dedicated to providing high-quality service for Subaru vehicles and other makes and models. Whether you need routine maintenance or major repairs, we have the expertise and equipment to get the job done efficiently and effectively. Visit us at 1121 State Route 31 for all your auto repair needs.
Photos of Castle Subaru McHenry Service & Auto Repair
1121 State Rte 31, McHenry, IL 60050, United States
Opening hours of Castle Subaru McHenry Service & Auto Repair
Monday:
06:30 - 18:00
Tuesday:
06:30 - 18:00
Wednesday:
06:30 - 18:00
Thursday:
06:30 - 18:00
Friday:
06:30 - 18:00
Saturday:
06:30 - 14:00
Sunday:
Day off
Reviews of Castle Subaru McHenry Service & Auto Repair
"From Ed and Calvin in sales, through Noah in finance, the whole experience of getting our two new vehicles was great - We HIGHLY recommend Castle Autoplex in McHenry!!"
"Used to be top notch on the service reception and customer interface, but a real zero this time. NO one at the desk when I arrived. Waited 6 minutes or so, then asked the cashier where everybody was. She says "they should be there...", and didn't call for anyone. There were a few customer service guys chatting in a windowed office right where I was waiting. No eye contact, no notice... so I waited and waited. It was well more than 10 minutes before some service associates arrived. I had a few smaller work items, but for whatever reason, I couldn't get acknowledgement on getting the wheel hub edges sanded or buffed down to deal with perpetual slow leak in a tire. I also asked for a quote for a timing belt replacement. So none of that got into my service request. When they didn't find the leak, I asked again. Didn't get my timing belt quote either, asked again. Tire got done, still no quote. Had to hold the car again to get to the quote... The servicing period ran over three days. Seemed like I was asking, but they weren't listening."
"Purchased a brand new 2023 Subaru Ascent Onyx Edition. The staff was amazing throughout the whole process. George Z, went above and beyond and explained everything fully. Ed was a great help showing me how to use all the bells and whistles."
"I wen to the service department in October 2022 for an oil change on my 2016 Legacy. I left one quart short of oil and with inspection paperwork filled out wrong by the Tech. I called and spoke with the service manager who apologized and said if I brought it back in they would make it right. I added a quart of oil on my own and problem solved. Needless to say I never got a complimentary oil change offer or anything other than a sorry. Poor customer service! I’ll take my business elsewhere next time."
"Came in to browse for a new car and left not only with a new car but left very satisfied! I worked with Nate W. and he was by far the best salesman I have worked with. He was very understanding of what I wanted in a new car and very patient. Will always recommend Nate W. From now on!"
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