Viajes Latinos

"Very nice"

"Terrible service... the first time the person who assisted me did not do their job well, the second time they answered me and then left me on hold and never attended to me, I am talking and no one answers my call, they say it is my turn and they hangs up, I choose the option to call me back and no one does."

"I bought a travel package as a gift for my wife in March to travel in June. The situation has changed drastically due to COVID-19 since then. The country where I was going to travel is closed. Call Viajes Latinos and speak with Gloria Ortega. I explained the situation to him, and that I had to cancel because it is impossible to travel. Gloria stopped answering my calls. When he finally responded, he did the bare minimum to help us and gave me the number for Fun Jet, the company they use for trips. Fun Jet tells me that Gloria canceled the trip and that they were going to charge us cancellation fees. So, you can't travel even if you wanted to, and they're charging us anyway. Do yourself a big favor and use another company. Viajes Latinos left a lot to be desired, Gloria is incompetent on her best day, and a failure of a travel agent on the others."

"Be aware with this people , when they offer you layaway package, when you are almost about to travel to your destination 3 or 2 weeks before, they will change your hotel (they will tell you that there is a problem and that they will move you, but what they do is that they sell your already book room to another person that is willing to pay more, then tell you that they will pay the difference to the other hotel that is more expensive or cancel the trip and they will refund your money , by that time is to late for you and all your time already planned is worthless, PLEASE TRY SOME OTHER PLACE ,"

"My experience was very good. A few months ago I traveled to NY City for the first time... Definitely the best travel agency to buy your world wide tickets. Very good staff, excellent customer service and they always worry about finding the best price option. so that the client can enjoy their stay at their destination more... thank you Viajes Latino Fort Worth :)"