I & J Automotive
About the Business
I & J Automotive DBA Splash Car Wash, located at 18 West Merchants Drive in Oswego, Illinois, is a trusted Chicagoland auto repair company offering a wide range of car repair services. From emergency repairs to routine maintenance, our experienced technicians are dedicated to getting your vehicle back on the road quickly and efficiently. We provide honest evaluations before any work begins to ensure transparency and affordability for our customers. With a focus on safety and satisfaction, we offer comprehensive analysis and expert solutions to keep your vehicle running smoothly. Whether you need a simple oil change or a more complex repair, I & J Automotive is here to help. Contact us today for a free evaluation and experience our fast, friendly, and reliable service.
Photos
Location & Phone number
18 W Merchants Dr, Oswego, IL 60543, United States
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM
Sunday:
Closed
Reviews
"Awesome experience! A routine service was a pleasure. They had me in and out in no time and the manager Irene was very nice and welcoming. I'll definitely be going back!"
"Shop owner is highly aggressive and unprofessional. While attempting to drop a vehicle off where she instructed it to be. Apparently she changed her mind as she ripped Keys out of my hand then shoved me all while she was screaming as if she belongs in a psychiatric ward! She kept approaching with full aggression. NEVER have I had an encounter like this with any other shop! STAY AWAY this owner is very unhappy and really shows it! I can just imagine how she would treat her own employees."
"The most honest shop I have ever been to in my life. They get the job done, pricing is fair and don't try to toss on extras to run up the bill. They've definitely got a customer for life."
"This review specifically pertains to the car wash/detailing portion of the business. If I could give this zero stars, I would. Long story short: avoid this business at all costs. I paid them nearly $200 for my car to look WORSE than it did before and for all of my personal items to not be returned to me. When I took my car to get detailed, it was relatively clean to begin with so I was excited to get it looking like it was fresh off the lot. My mother purchased the most expensive package ($189) for me as a gift, so that was what I had done. When I went to pick my car up, it initially looked fine. I also felt a bit awkward inspecting it while the guy who detailed it was in the room, so I didn't look too closely. I told him it was fine, got in and started driving. Immediately, I noticed that there were issues. I couldn't even touch the steering wheel because it was so greasy from whatever cheap stuff he smeared all over my dash and steering wheel. He didn't even bother to clean/vaccuum the area between the front seats and console. There were still a few dog hairs in the back seats. The bird poop spot on my sunroof was still there, which tells me that he probably just drove it through the automatic wash because that's easier. The windshield and windows were cleaned by rags, not a squeegee, so they were incredibly streaky. My dad cleaned them for me when I got home. The biggest problem was that my car seats were completely soaked. Even after 16 hours of drying time, I needed a towel to sit down. Because of all the moisture, my windows and windshield were super foggy. Not to mention, there could be mold growing in my car now. Who knows? It gets better, though. The day after, I opened the trunk because I thought that any stuff that he had moved would be in there. Nah. So I called multiple times (during their listed business hours), but no one answered and there was no way to leave a voicemail. The website said they were open, so I drove over there because I though maybe they were just too busy working to answer the phone. I had to leave to drive back to college later that day, and needed my stuff (ice scraper, iPass, sunglasses, personal items). They weren't open. Okay. I called the next day and asked for the owner. Apparently the owner of the detailing portion is basically never there, so we played phone tag for a week. I ended up just talking to Jody (I think), who is the owner of the mechanic portion. He was very nice, and I asked him if he would ship my items to school since it is a drive and I don't have time to come and get it. He agreed, so hopefully I get my stuff in the mail soon. If I sound mad, it's because I am. This business is run so unprofessionally and I feel like I would've been better off just taking my $200 and setting it on fire."
"$ 9 for just washing off a car and not scrubbing off bugs isn't good, Don't waste your time or effort, better off going elsewhere!"
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