Kunes Ford of Delavan Service

"Our experience with our Super Duty Trucks is always fantastic! Jessica and all the service writers are great. Our mechanic is top notch! Never have a problem! Highly recommended!"

"Jessica was very honest, helpful and even tried to offer discounts. In the past she recommended Ford pass points which helped lower costs. She reserved a rental car so I could keep my schedule and not inconvenience my family. The repair was done quickly and with official Ford parts:"

"They did a very thorough inspection. I was educated on the quick check of my alignment and shown just how bad it really was. I took the advice had my alignment done and now my vehicle is riding better. Thank you Mike and Steve for such great service."

"Michael was amazing throughout the entire process! He really valued me as a customer and understood my frustration with everything. I’m so happy to have my vehicle back and working properly with no thanks to the oak creek location. Thank you is not enough! You’re the best Michael!!! I’ll definitely back in the future for any repair needs that would arise! Thank you for valuing me and your time and dedication!"

"Note: This review was originally posted on Kunes Ford, but better reflected the service department so I have separated them. I have been quite disappointed with my service experience recently. Overall, I feel the quality of service has been poor, and the part management on Ford's end is frustrating to deal with. I have had to return many times to have various issues with my car fixed, and once had to return because the car was delivered to me in worse condition than I had left it. Shortly after purchasing a new 2020 Ford EcoSport in July of 2021, I noticed my brakes were squealing very loudly in reverse. I was told this would go away after some time and it was the car's brakes breaking in. This was not true. I returned for this issue and was told that the brakes are loud on the Ford EcoSport, and that it's normal. I looked this up and found others on Reddit complaining of a similar issue, so the issue seems to be with the car. When I asked if the brakes could be replaced under the limited warranty, I was told no. I was never provided a work order documenting this. I will ultimately need to pay to replace the brakes myself to fix this, despite it being an issue from day one. I also have issues with the radio rebooting occasionally, but was unable to reproduce the issue at the service department. I asked if they can review logs from the system, or see why it's rebooting - they said they cannot. On June 29th 2023, I had my passenger visor replaced as it was falling off, and my steering was making a mild clunking sound. The technician who replaced my visor stained my headliner with oil and broke the cap which covers the screw for the visor. I ended up being charged for this part that they broke, though it was only $5.15. When I brought up the billing issue, I was offered $5 off of an oil change, which was frustrating because I assume my visor was "fixed" by the same technician who'd be changing my oil. In an attempt to resolve the clunking, steering rack was replaced but it turns out the issue wasn't caused by the steering rack, so my car was returned to me with the same clunking steering, except now the steering wheel is slightly crooked. In early June, I noticed my car was having an issue with the acceleration being a bit rough. The service advisor said it's probably normal; it took two return visits and a ride along with a techniciam for them to tell me that it is likely a torque converter problem. They said they wouldn't be able to see me until mid-August, which was around a month and a half from when I was picking up my vehicle for the other issue. For this service experience, I felt very dismissed and frustrated. They were able to get me in a bit sooner, as it was getting worse and I no longer felt comfortable with driving the car due to a growing howling noise. The steering column is to be replaced, but was backordered for an indefinite period of time. It ended up arriving in mid-October, though they couldn't see me until Nov. 6th. The main repair regarding the rough acceleration was done well, and the car feels better to drive again. A loaner car was not available for this service either. I was informed the howling noise was caused by a wheel bearing, which I am having repaired at the same time as the steering column. It's now 11/06/23, and my car's steering column and bad wheel bearing have finally been replaced after the steering column arrived. Nobody contacted me when the parts arrived - I had to routinely call and ask for updates. A loaner was still not available according to an employee I spoke with over the phone. My car was returned to me with both issues addressed, but the steering wheel is still as crooked as when I dropped it off. I am not yet sure if I will return to address the slightly crooked steering. Update: They have corrected the crooked steering. My vehicle is finally back to factory condition, and it "only" took a handful of visits. I look forward to not visiting again."