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Downer Place Dental
11 West Downer Place, Aurora, Illinois, United States
About the Downer Place Dental
Downer Place Dental is a leading dental institution located at 11 West Downer Place in Aurora, Illinois. Our team of experienced dentists and healthcare professionals are dedicated to providing top-quality dental care in a comfortable and welcoming environment. From routine cleanings and exams to advanced procedures, we offer a wide range of services to meet all of your dental needs. Trust Downer Place Dental for all of your oral health needs and experience the difference of personalized care and exceptional service.
Photos of Downer Place Dental
11 W Downer Pl, Aurora, IL 60506, United States
Opening hours of Downer Place Dental
Monday:
09:30 - 18:00
Tuesday:
09:30 - 18:00
Wednesday:
09:30 - 18:00
Thursday:
09:30 - 18:00
Friday:
09:30 - 18:00
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of Downer Place Dental
"They definitely helped me. The actual dentist is very good and polite. However the assistants. Don’t take the initiative to fix your problem. She only took an x-ray of one tooth. For a new patient examination. You need a full mount x-ray. So you can see what is the issue. I expressed what my issues was and she did not want to tend to them. She only wanted to focus on one tooth. I wanted a cleaning, a fill on a cavities I have because it is causing pain and the didn’t even do that. They referred me to a surgeon in Chicago. Certain things they can’t do, so all and all I didn’t even get rested for anything, any pain medicine, just a referral in a cleaning, if some one has cavities the least you could do is a fill in! They didn’t want to do the cleaning until I mentioned it to the dentist then she came back and did a full x-ray and a cleaning. U already stated what my problems were. I understand I have to go somewhere else for an extraction, but you guys didn’t even take initiative to relive any pain, do any treatment or anything, so I went to the dentist only for a referral and gargle water in my mouth? I left still feeling the same pain."
"We were happy with the service, but we believe that the receptionist's training was like that; "how to make patients upset" They send you text messages remember that you have an appointment and when you arrive on time!!!! they make you wait an hour and they don't tell you that the dentist with whom you had the appointment is not available and they send you to another dentist, the way in which it is not ethical They treat patients."
"Wow. Normally I would wait a day before posting my review so I can gather my thoughts properly, but as my kids and I wait for our cookie order after this horrific experience at this dentist office, we read the google reviews and we’re not shocked that this place has terrible reviews. First off, patient rights and patient respect does not exist here. If a 14 year girl is crying and pushing your hands away from her face you should probably stop what you’re doing and respect the patient. Especially when they can’t even speak bc there is an instrument in their mouth. Second if you didn’t notice a patient was in distress, you should switch careers now, if you didn’t care that a patient/ young girl was in distress, You need to go find Jesus. And when a mother approaches a professional to discuss this issue and find out what is going on, someone else ( You SIR, at the front desk) should not interject and accuse a mother of verbally attacking someone. Furthermore when a patient asks for an office manager to try to discuss and come to some type of civil discourse, you don’t accuse someone of having an attitude and threaten to call the police. I never once raised my voice, I was simply trying to explain what was going on with my daughter. Additionally we arrived for our appointment on time and had to wait 40 minutes to be called in. We didn’t leave until 6:15pm. Dear office staff this is not our first rodeo, we’ve had the same dentist for over 20 years prior to coming to you only due to a change in insurance and this is NOT how you treat patients. Unbeknownst to you I’m an RN and have seen lots of things in my 44 years but this was absolutely outrageous. The gentleman at the front desk escalated the entire situation blew it way out proportion. Took every comment personally, you can tell he hates his job, and is extremely depressed and can’t handle the stress of a busy office. I will not be returning. I will be filing a grievance complaint with the insurance company and will also be contacting the health department and seriously considering filing a harassment charge for forcing your hands in my child’s mouth when she was hysterically crying for you to stop. What occurred here was extremely inappropriate. I will be following through on my complaints on this. This place should be shut down. Also you had a past due balance bill on the top of the front desk for the city of aurora. I’ll be filing complaint with the city as well. I truly feel bad for this guy at the front desk. You clearly have some anger issues that you need to talk to a therapist about or Jesus."
"Everyone was very pleasant and informative. I've been twice in the past week and there was never a long wait. I love how they took the necessary precautions of my current health conditons and medications I take, before servicing me."
"The doctor and hygienist didn't shame me for ways I may not have taken care of myself in the past. Dr was attentive and never expected me to sit through discomfort. She made my comfort a top priority by accommodating my arthritis and using small instruments and low water pressure. She also made my health a top priority by discussing possible interactions with anesthesia. She let me know the options and left me in the driver's seat. She was pleasant and respectful. She also got some stains off of my teeth that I had not believed could be cleaned off! I am so happy that I met Downer Place Dental!"
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