Randalls Pharmacy 3300 Bee Cave Road, West Lake Hills, TX 78746

"We have had much better experiences with Randall's Pharmacy as opposed to Walgreens. Walgreens tends not to have the prescriptions we need in stock and must order them, whereas Randall's has them in stock. Also, when my insurance was not going to cover the item until several days had elapsed, the pharmacy worker looked for the best price online and found a very good price at GoodRx."

"My husband called the pharmacy about refilling his insulin and diabetic test strips, and the pharmacist gave him unsolicited advice that he didn’t need to check his blood sugar so frequently and it was safe to go days (even a week!) without checking blood sugar after having diabetes for many years (absolutely not true). She did not appear to understand the difference between Type I and Type II diabetes, and she said he should take her advice (despite his insistence that doing so would be very unsafe) because she was a “doctor” who relied on large-scale studies rather than “just one anecdote” (i.e. my husband’s 30+ years’ experience with diabetes). It’s hard for me to believe Randall’s is ok with their employees saying things like this, and I worry about customers who might take her advice."

"Wow to many hands in the pot and way to much attitude. I was at my doctors office when my doctor called my prescriptions in Randall’s, I saw her enter it in. The next day I get to to the pharmacy in WestLake they tell me she hasn’t called in the script. This has happened several times. Really ! Another time I had a conversation (in store) with one pharmacist about a medication that I was paying out of pocket for, the medication was back ordered, fine that is not their problem. I said that I still wanted it and to let me know when it comes in. A week and a half later I go there to get other medication for a family member and asked about the back ordered medication. They said they didn’t ordered it .They said they could get it tomorrow. Wow I blown away at how messed up it is down there. I this only happened a couple of times it would be no big deal but this is happened far too many times and I wasted too much money and time going to get prescriptions that they don’t have.I will no longer do business here. I am so so over it. I have never had problems with the Randall’s on Mesa drive. They are awesome. Do you self a favor and go elsewhere."

"I visit this pharmacy every month for my meds however, since Covid, this pharmacy is really bad. Yesterday, I called and no one bothered answering the phone throughout the day so, I had no choice but to drive to the pharmacy. The lady working the register confirmed to me that my prescription would not be ready until the following day since it could not be filled until then. I said no problem and advised that I would pick it up tomorrow. So, today I called the pharmacy FIVE TIMES over a six hour span trying to confirm that my prescription was ready for pick up and again, no one bothers answering the phone. This is SO frustrating! So, I had no choice but to drive the 20 mile hike to the pharmacy and after waiting in line for 10 mins, I am now told that my prescription wouldn’t be ready and it would be a 1 1/2 hour wait. This is unacceptable! As I told the lady working, if you would ANSWER YOUR PHONE, you would make everyone’s life much easier (including yours). The lady in front of me had the exact same issue. I would at least had some sort of a heads up that my prescription wasn’t ready. Will take my prescriptions somewhere else moving forward."

"Excellent service, friendly staff, dependable, quick on their refills, willing to go the extra mile to meet your needs -- I could not ask for a better pharmacy! Highly recommended!"