Rite-Away Pharmacy & Medical Supply #3 730 West Stassney Lane, Austin, TX 78745

"Very efficient,polite and professional. They have gone the extra mile for me,as a customer,and I never worry about prescriptions being prepared in an accurate and timely manner."

"I have used this pharmacy over a decade . Best customer service ! The pharmacist is the kindest person ! Always fast service !"

"The difference in service between Rite Away and Walgreens (right across the street) or CVS (2 blocks or so down the road) is night and day. I was hesitant about switching to such a small pharmacy without the convenience of a drive thru for pickups/drop offs, and rather limited business hours, but after literally my first in person interaction with the staff I was sold. They are the first pharmacy employees that have actually felt like they were providing me healthcare. They put the staff and customer service of Walgreens in particular to shame. I had to deal with finding a pharmacy that stocked a medication that was having severe supply chain issues--after sitting on hold for nearly 45 minutes to speak to my local Walgreens they basically told to kick rocks (call around to every store in town), refused to look up stock at their sister stores and were generally just worthless and unpleasant. I called Rite Away to check to see if they stocked the medication--an actual human being who works at the location picked up on the second ring. Imagine that. I was so shocked I almost forgot what I called to ask. They did stock my medication, they were also able to explain to me what was going on with the supply issues so I gained some insight into the problem, which was really nice. They explained to me that they don't carry all the 'bells and whistles' products like Walgreens/CVS etc. because it costs more to do that and they want to keep prices low to better serve their customers. They do offer free delivery for prescriptions, which is great and unexpected for such a small family operation. Basically, if you don't NEED to buy Christmas lights, as seen on TV products, or junk food at the same time as you buy your prescription medications, you owe it to yourself to switch to Rite Away and be treated like a human being by your pharmacist for a change."

"First time visiting this pharmacy and I was shocked at how rude the pharmacist was. My insurance had recently changed and my copay for the medication I get every month was over 7 times higher than usual. I asked to use a goodrx coupon since it would lower the cost to $29.95 and was told by the person helping me that they didn't usually take goodrx, but he could try entering the information. At that point, the pharmacist came around to the front and cut off the person helping me to say that they've never accepted goodrx and they won't start now, then told him, "I'll deal with her." I tried asking some clarifying questions and showing her the coupon. She refused to look at it, repeatedly rolled her eyes at me, and cut me off to tell me how much she hated goodrx. I understand having policies about not accepting coupons (even though it says on goodrx's website that pharmacies are contractually obligated to accept them), but the immediate hostility she showed really caught me off guard. I hope she was just having a bad day, but I will not be returning to find out."