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H-E-B Pharmacy
5800 West Slaughter Lane, Austin, Texas, United States
About the H-E-B Pharmacy
H-E-B Pharmacy, located at 5800 West Slaughter Lane in Austin, Texas, is a trusted health and pharmacy institution that offers a wide range of services to meet all your healthcare needs. With a dedication to providing high-quality care and personalized service, our knowledgeable pharmacists are here to assist you with prescription medications, over-the-counter products, immunizations, and more. Visit us today and experience the convenience of having a pharmacy within a store that offers a variety of health and wellness products.
Photos of H-E-B Pharmacy
5800 W Slaughter Ln, Austin, TX 78749, United States
Opening hours of H-E-B Pharmacy
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
09:00 - 18:00
Sunday:
10:00 - 17:00
Reviews of H-E-B Pharmacy
"Had surgery, pd for and set up pharm delivery at noon today. A man took the call around 10:40 am. At 5:55 pm RX are still not delivered. Spoke with 'Candace the lead technician-"( mgr had gone home.) She saw where it had been noted to be delivered but del. people were not informed. (?) Candace said : 1. too late to set up today. 2. Rx still there. IF I NEEDED RX THAT BAD I SHOULD HAVE COME AND PICKED IT UP MYSELF. (I had surgery and am not allowed to drive yet.) That was unprofessional/rude/total lack of regard for the patient's health/wellbeing.. I said "What if it had been life threatening if the patient didn't get it?" She said "HEB doesn't deliver-third party does it-not HEB's fault-third party's fault." What if patient cannot drive because of heart, whatever? Answer: should have found another way.Third party's fault-not theirs. I asked how was it theirs if del. never told. I ordered it-somebody asked for address/contact/made sure I would be here--then dropped the ball. "Candace the Lead Technician" was more interested in blaming 3rd party-than figuring out how to get rx delivered. Zero concern if patient was harmed in any way by the incompetence-Just "If you want it you should have found a way to get it."(ummm, I did) So, it's uber time. Not ONCE did she accept responsibility or "apologize for any convenience." I understand working with people all day--and the stress involved--but if it gets to where you are more concerned over who to blame than find out how to deliver,make it right or make sure it doesn't happen again--somebody needs another line of work. This easily could have been seizure med. or nitroglycerin to prevent a heart attack. I wonder if Candace will still be blaming "third party contracted by HEB-NOT HEB" instead of realizing that this could have been a life threatening mistake. (NOT just poor customer service here---I was shocked at the total lack of understanding the possible consequences to the patient because of the total lack of seriousness. Important medicine was not delivered--NOT a pizza."
"This is a pharmacy run by a rock star. She has led her group to go above and beyond in customer service. They are so kind, compassionate, and gracious. The entire staff is so very kind. I don't have the words to describe how thankful I am, for the way they went above and beyond for this customer. Just amazing."
"Just deleted an old critical review and am replacing it with this one. They have now complied with my previous request. But more important, I just had the most extraordinary experience with their floral department. I am now convinced that a chain store can in fact be a friendly local store as well. Great staff, very willing to go way out of their way to help a disabled shopper. “My H‑E‑B?” Sure, why not. Seems to fit here. Thank you."
"My daughter has epilepsy and needs her anti seizure meds. I was surprised when HEB filled her prescription last time with meds that would be out of date in a few weeks when it was supposed to last 2 months. Then when I asked them to replace the remaining unused meds with unexpired meds they charged me again. They sold me unusable meds and made ME pay to replace them. I won't go here again. I'm gonna move her prescription to a different store."
"UPDATE... Still the worst pharmacy in South Austin. Sending everything to Walgreens from now on. I've never felt this way about HEB staff... they really are terrible. Possibly under paid and overworked but don't make the consumer's life miserable because of it. put in a prescription order at 10 AM inside the store and was instructed to come back at noon to pick it up. I returned at 2pm and the teller/pharmacist who was the same lady who took my order had no recollection of our conversation.. Terrible service"
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