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Risk Strategies | Academic HealthPlans
1452 Hughes Road, Grapevine, Texas, United States
About the Risk Strategies | Academic HealthPlans
Risk Strategies | Academic HealthPlans is a leading institution located at 1452 Hughes Road in Grapevine, Texas, United States. Specializing in providing comprehensive risk management solutions for academic health plans, the institution offers expert guidance and tailored strategies to help organizations mitigate risks and navigate the complex landscape of the healthcare industry. With a team of experienced professionals, Risk Strategies | Academic HealthPlans is dedicated to helping clients achieve their goals and protect their assets.
Photos of Risk Strategies | Academic HealthPlans
1452 Hughes Rd Ste 350, Grapevine, TX 76051, United States
Opening hours of Risk Strategies | Academic HealthPlans
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Risk Strategies | Academic HealthPlans
"It is kind of a nightmare going back and forth with their customer service and BCBS customer service, neither one accepting accountability and telling you that you have to take up the issue with the other company."
"Never in my life have I felt the need to leave a negative review of a company like this, but this one has pushed me over the edge. Like many others have stated, I am baffled that this company is still around. I have tried to get in contact with them so many times regarding my insurance waiver, I even selected that I prefer they call me over email me. Each time they ignored that and emailed me instead, with a response that answered absolutely none of my questions. Each time I replied to these emails they never responded. I have tried calling them directly and have been left on hold for HOURS. Not once have I actually been able to get in contact with anyone from this company. I just want to apologize to any students out there that are forced to deal with this, best I can recommend is to try and address any potential issues with insurance or waivers as EARLY as possible because they will keep you waiting until it’s too late."
"Would give less than 1 star if I could. Currently been on hold for 55 minutes, no one answers the phone. Been trying to use their website for their student health insurance, but nothing works."
"I called six times, waited over an hour each time, requested a call back each time and have heard nothing. They have the worst customer service I have ever experienced. I find it frightening that this is the company my daughter's college chooses to work through."
"I rarely write negative reviews, however, AHP is incredibly difficult to work with and has significant issues with communication. The company has repeatedly failed to send routine notifications to myself and other students in my program (e.g. notifications that waivers must be renewed or have been denied), and does not provide students with the necessary information to ensure that submitted waivers are reviewed and approved. For example, AFP did not notify many students in my program that new waivers were required for the summer semester (despite us having active waivers less than 1 year old), and instead sent us notifications informing us that we were being enrolled in health insurance, despite having other coverage. When I submitted a waiver to illustrate that I have health insurance, the waiver languished for weeks with no action until I called the company, only to be informed that they needed me to re-submit information (which was not communicated via email or on their dashboard). The representative that I spoke to then had a difficult time finding my waiver, and requested information that I had never received. This has been a very frustrating (ongoing) progress, and - were I not required to do so by my academic institution - I would not feel comfortable sharing any personal information with such a disorganized organization."
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