Finish Line 129 West County Center, St. Louis, MO 63131

"If no stars was an option, I’d give that. The manager Brian was very rude and refused my return of unworn shoes with a receipt for no reason. Absolutely no reason and couldn’t give an explanation as to why. I will never shop at finish line again! None of them! I am awaiting a general manager or district managers call as I type. Wasted time and gas. I am extremely disappointed. I never write reviews but today was the day!"

"I continue to order shoes from them and I don’t know why. I dont get so many packages from them. Whoever they use for shipping creates label but according to Finish line the package never gets picked up? Makes no sense but this is the 3rd time this has happened to me this year! This time my son didn’t have his shoes for Homecoming! That I paid extra for expedited shipping! I’ve emailed them three times and they have supposedly refunded me on this last order but I haven’t seen the money back yet! This company is a scam! Next stop will be the BBB! Do better!"

"Recently I made a purchase online that was needed in 3 days for my husband's 40th birthday. I paid extra for Express shipping but was afraid it wouldn't get here in time since there was a heads up about a winter storm coming into the area. I seen that the shoes were being shipped from the west county location, so I called and spoke with a guy name Trenton(not sure if it's the correct spelling), and he delivered top notch customer service, not only did he check to see if the package had been picked up by UPS, he assured me it hasn't left the store as of yet, which gave me hope about it getting here by the 26th! He also explained how the shipping works with online purchases! Fast forward...the shoes were delivered on time. Before the call ended Trenton also wished my husband a happy Birthday. Awesome job young man! Thank you for an awesome experience!"