H-E-B Pharmacy,

130 Sawdust Rd, Spring, TX 77380, United States

"My adult son was out of his blood pressure medication. He arrived after they were closed. They filled his Rx for him. I am a pharmacist and know how you are ready to go home after a long day. I want to shout out to Pharmacist Walter R. and say thank you!!!"

"I do wanted this pharmacy to be better. Convenient and labeled H-E-B. I suspect it’s a contract service provider though because the service is nothing like the H-E-B brand. Either the staff is overworked or they simply don’t care (or both). If you have no out of pocket for a prescription, don’t even think about using drive through #2, as the sign saying it’s for “prepaid” only does not include zero pay customers. The ambiguous paper sign taped to the pole says “for prepaid prescriptions) which must be interpreted literally to avoid getting delayed extensively. Long lines, slow service, pharmacy tech with ‘rude make it really easy to go elsewhere and thankfully there are no shortage of competitors nearby."

"The pharmacy used to be extremely efficient however the past few times I’ve been through the drive thru I’ve been told that they will be right with me but they end up taking 10-15 minutes to be right back. I’ve seen cars pull out of line because of it. Not sure what changed."

"I visited at the end of Dec 2021 for a COVID booster after being denied one from CVS, Walgreens, and Sam's Club due to getting a COVID vaccine series not available in the US. I consulted with the phramacist and she determined by consulting literature that I could receive the Pfizer booster. Though it was unavailable at that HEB, she helped me find an appointment at a nearby HEB."

"I got several prescriptions filled for my dog this evening 1/24/2022. I want to compliment and offer gratitude and appreciation for all of the time, attention and kindness from all of the staff in the pharmacy. I didn't even know you could call in canine prescriptions to a human pharmacy. As it turned out we had significant problems getting the scripts called in and HEB staff were amazing. They provided compassionate care and proactive communication. The scripts were called in by the provider incorrectly. The staff immediately notified me and the provider. They took the initiative to ensure that the error on the part of the provider did not result in a serious problem. The staff in the pharmacy were VERY professional and diligent to answer my questions and to ensure that I had all the information I needed to coordinate with the provider to ensure this potentially dangerous error was addressed. I am so grateful. Every staff member greeted me and asked how my dog is doing and stated how they wanted to ensure she received the medications she needed and they were prescribed safely. The attention to detail combined with empathy saved us from a serious clinical mistake. I want all of the staff to know how much appreciation and gratitude I have for their quality of care and kindness. Nadia would also like to say thank you as well. :)"