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Amerita Specialty Infusion Services - Houston
4001 West Sam Houston Parkway North, Houston, Texas, United States
About the Amerita Specialty Infusion Services - Houston
Amerita Specialty Infusion Services in Houston is a leading institution specializing in providing high-quality infusion therapy services. Located at 4001 West Sam Houston Parkway North, Houston, Texas, Amerita offers a wide range of infusion therapies in a comfortable and convenient setting. With a team of experienced healthcare professionals and pharmacists, Amerita is dedicated to delivering personalized care to meet the unique needs of each patient. Whether you are in need of IV antibiotics, hydration therapy, or other infusion treatments, Amerita is committed to ensuring the highest level of care and support. Visit Amerita Specialty Infusion Services in Houston for all your infusion therapy needs.
Photos of Amerita Specialty Infusion Services - Houston
4001 W Sam Houston Pkwy N #120, Houston, TX 77043, United States
Opening hours of Amerita Specialty Infusion Services - Houston
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Amerita Specialty Infusion Services - Houston
"Do not use this infusion service! They have poor communication and could care less about the well being of their patients! All they care about is money, which isn’t necessarily a problem on our behalf but they need to at least communicate that a payment is needed, there is an issue with insurance or whatever the problem was because I still don’t know what is going on. They stopped my son’s treatment a week short of his completion. When I called to verify if the treatment had been completed since I didn’t receive the weekly delivery, the delivery I always have to call them to check the status of because they don’t call you, I was told my son was finished with the medication. Only to discover a week later when Jackie called and left a message at 5:30 pm, that they suddenly couldn’t verify my insurance, and that his treatment was in fact not completed, but instead was not delivered due to whatever this insurance issue was. Of course they close at 5 so the message said to call next morning and I did after calling my insurance BCBS, who told me the plan was active and no changes had happened to my policy, so things were in order on their side. I called Ameritas and spoke with several others who seemed to not have a clue before I actually got to talk to Jackie. I voiced my issue and concerns about why I was told treatment completed when it wasn’t, why no one called to let me know there was an issue so that I could have had the option to pay out of pocket instead of letting my son’s treatment lapse a week before completion. I would’ve paid matters the cost until they figured it out because my son’s life means so much more to me than money. Of course she had no response as to why but stated she was going to call me back. 3 or more hours went by and she never did. I called back and each time was hung up on or the phone was picked up and immediately placed on hold with no greeting or anything. When I finally spoke with someone all I could hear was laughing and chewing in the background, then they said she wasn’t available, called again, she was at lunch, again just placed on really long hold and no one came back to the phone. I mean customer service where.. definitely not there!! I finally was able to speak to Ms. Lisell who was nice, very attentive and she attempted to help me. She looked at the account and said well I see the insurance is active but the prescription has now expired since it’s past the date that he was supposed to complete antibiotics. So she reached out to the doctors office and was going to call me back…It’s now been days of round and round we go, so now between them and the doctors office sending whatever was needed, nothing has been done to resolve the issue. My son is very sick and becoming resistant to some antibiotics. We don’t have time for this foolishness as delays in his treatment could potentially put his life in jeopardy! Word from the wise.. USE GASPY INFUSION SERVICES instead! I used them for awhile now and they are phenomenal! I only ended up with this company because they didn’t have the medication on hand that my son needed! Be sure to stay away from Ameritas!"
"Horrible!!! Horrible!!! Nasty customer service. Unreliable delivery and rude personnel. They sent us too few bags and instead of acknowledging the mistake she says I should have expected the mistake and obviously we’ve run out. they couldn’t care less about letting us know when the delivery will arrive. I’m frustrated and hope we can change companies."
"Communication with these people are horrible. I started to believe they could care less anybody’s health. I want to say a special thank you Vanessa Garza-Hernandez who time out her way to bring my meds that was promised to me, she has a warm heart and a smilie that’s worth a million bucks! I appreciate you Vanessa for being so passionate, calm, patient and professional! It’s good to know that some good people still exist. When I called the office regarding my iv meds that were needed urgently the lady who answered the phone could care less, when I said cancel my services she said ok and hung up! Maybe she should be cleaning the toilets and not be the first point of contact or face for the organization. I can’t thank you enough Vanessa!!!"
"Everybody is great at this location. Especially the lady manager. They are very genuine people. Give it a try I am pretty sure you will like the service."
"I would give them a MINUS RATING IF THE CAPABILITY WERE AVAILABLE HERE!!!!!!! Rude personnel in the Pharmacy. Will contact my physician tomorrow to request a different supplier of the Hizentra plasma if possible and explain the experience. This is a very expensive product that I am sure they are paid a good profit for. I have been receiving infusions now for over 8 months, every weeks the first 6 months and ladt 2 months every 2 weeks. I was driving almost three hours one way each time I was infused by my nurse in Houston until I could get my residence moved there. The Hizentra was being administered by this nurse at the home of my friend and the Hizentra was being delivered to that home in Houston via courier prior to the infusion date, usualky one to two days. I was never present at the time of delivery and the Hizentra was received and signed for by my friend in my absence. Now, I have moved to a temporary apartment in Houston, awaiting the procurement of the purchase of a home . The last refill of the Hizentra prescription was indeed sent by courier to the apartment just as it had been done beforehand to my friends home all these weeks beforehand without my physical presence and I requested that this time, it be left at the apartment office manager, having informed the office manager of its coming beforehand. Everything went as planned without fail and I received the package at the front office and the following day, my infusion occurred on schedule. However today, when I called for the refill and requested that the Hizentra be left as always before, pre-arranged with an accepting individual, I was refused and told That I had to be physically present to receive and sign for the package. I argued all the points listed above and why now was this being instituted and that this is rediculous. This procedure instituted bt Amerita ties me to my home waiting on a package. The courier has no set time to arrive and only an estimate eith a span of hours. I have a life and lively hood to try and maintain along with trying to recover and receive plasma infusions. When the courier arrive, I was on a conference call. My husband open the door. I waved an acknowledgement of recognition to the courier as he brought in the plasm package. My husband reached for the clip board to sign for the receipt of the Hizentra but the courier quickly took it back and told him he was given strict instructions THAT I ALONE HAD TO SIGN OR HE COULD NOT LEAVE THE HIZENTRA AND HE WAS GIVEN THESE STRICT INSTRUCTIONS BY AMERITA. I had to at that point decide to interrupt a very important conference call to either sign the receipt or return the Hizentra. Trust me, the thought occurred to refuse it because of the rude intent of Amerita and I may still drive this product right back to them tomorrow morning, seeking another supplier, delaying my treatment on pure principle alone. I am not only the patient, I am their customer. I refuse to be treated this way. Hopefully there is another supplier. I will also place a call to Medicare to see what the problem is if there is one with having another individual sign for receipt of this medication on my behalf. It just seems simply ridiculous to me to be acting this way. My husband or anyone else can go to a pharmacy and pick up my medication. Absolutely nonsence!!!"
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