Gray's Auto Service

"Came here on someone’s recommendation. Excellent. I can’t say enough good things about my experience with Gray’s today. Checked out my car, addressed the concerns I had and didn’t upsell maintenance that wasn’t due. Can’t imagine going anywhere else now."

"The car service (once properly diagnosed) was fast and done well, but the interaction and misdiagnosis by one of the mechanics was not great. My fiancée brought her car here for a common steering issue found in her year/model of her car. The mechanic claimed nothing was wrong with the steering after he completed his inspection. She probably didn’t explain the problem very well, something that can be difficult for people to do, but a thorough inspection and basic research should have found the issue in the first run through. Regardless, the mechanic sent her on her way and that was that. But there was something still very clearly wrong with the steering, so she did some research and sent the car back a couple days later for a second inspection. She told the mechanic what she found online and that its likely an issue with the coupler... all of the symptoms matched. For some reason the mechanic must have took offense to this, as he spoke to her in a condescending tone. At one point he even says “permission to speak freely?” And proceeds to tell her that she shouldn’t question the inspection of her car that they did. He tried to convince her that noises coming from the car isn’t unusual for aging cars, in a way that one would explain to a child. Finally, he mentioned that there was no charge for the first inspection, but there would definitely be a charge for the second inspection. She left feeling embarrassed and mocked even though she knew there was something wrong with her car and it was likely what she mentioned after doing research. Well, as it turns out, my fiancée was correct in her research and the mechanic was wrong. Not only was she right about the issue with her car, but the original inspection didn’t properly diagnose the issue (the steering coupler was obliterated). I’m not even sure there was an inspection completed to begin with... maybe just a quick drive around the block. I’m not sure. No apology was given, no recognition that the mechanic was insulting and incorrect, none of that. I understand that maybe he didn’t realize he was rude, but there should be some recognition that he was wrong/didn’t find the problem in the original inspection which could have led to a dangerous situation for her. Maybe that’s a liability issue? I don’t know. The car is fixed and the service was completed quickly, so that is commendable and all good, but that interaction/misdiagnosis really sucked. Will not be coming back."

"I got my emissions test done here. They were able to get me in and out quickly and were very nice. Definitely will be returning in the future."

"Went in for a emissions inspection and wheel balancing. Got in for emissions inspection very quickly, which is difficult these days. Wheel balancing seems to have solved my steering wheel wobble. Price was fair. They recommended a few services I knew would probably be needed but weren't pushy about getting them done. I will almost certainly get those services done there once I have a car to borrow while ours is getting fixed. Staff was exceptionally friendly, willing to answer any questions and they were very fast. Highly recommended shop."

"I Always bring my vehicle to grays anytime I need repairs or just regular maintenance! They do great work and always in a timely fasion! The people are friendly and nice."