Cvs Caremark
6950 Alamo Downs Parkway, San Antonio, Texas 78238
About the Business
Cvs Caremark is a health, pharmacy, and store institution located at 6950 Alamo Downs Parkway, San Antonio, Texas, United States. They offer services such as refill prescriptions without signing in (mail Rx only) and provide medication and support for complex conditions through CVS Specialty. The institution prioritizes ensuring access to affordable medication and convenient options for filling prescriptions. Customers can use the drug cost and coverage tool to compare prices for brand name, generics, or therapeutic alternatives covered under their plan. They can also check personalized savings opportunities and receive email alerts for new savings opportunities. The Check Drug Cost tool helps customers determine if their medication is covered under their plan, understand their Rx coverage details, and keep track of their deductible. Customers can view and download their Rx spending history and find answers to frequently asked questions on various topics related to their medication coverage.
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6950 Alamo Downs Pkwy #110, San Antonio, TX 78238, United States
Reviews
"Large-scale call center based in San Antonio Texas. The large employee division is partitioned into many individual groups that focus on the specific sub task within the overall goal providing excellent customer service, meeting the needs and looking to go the extra mile whenever possible for the client."
"The mail service of Caremark is a joke. No one can complete a task over the phone from the Philippines ( I’m making an assumption here) and no problem ever gets answered or dealt with thru the app or website."
"Worst company ever. I have been recieiving prescription coverage through cvs for years for the same 3 prescriptions. All of the sudden they rejected prior authorizations on 2 of the 3 stating "I dont fit the coverage criteria". My doctor has sent multiple prior auths and they continue to reject them. When I asked them why they paid these out for years and stopped all of the sudden they were not able to give a speecific answer. I am now 2 months in not being able to cover my prescriptions. Evil people trying to charge employers to cover folks and than simply refuaing to do what they are paid to do."
"Incredibly bad service with employees who don’t give a s—t. Every time I need a refill I have to call at least twice and often more. It’s actually faster to walk to the nearest pharmacy than use this service. My doctor sent in 3 prescriptions and when I called Caremark for status they said they only received 2. Had doctor send the missing one in again. Now they’re telling me they never received the other 2 which they previously confirmed they had received. They called me to set up an automatic refill service. Despite the fact that they’ve been receiving and filling prescriptions from my current doctor all year, they will no longer do so. I asked for a denial of service/coverage letter and told them I would give this to my doctor so I can get new prescriptions to take somewhere else. They told me they won’t do this because “they would love to assist me with my prescriptions but haven’t received any”. Apparently they don’t document their files with previous info on patient accounts because, unlike in the past, when my doctor sent these in they somehow “disappeared” from their system. So far, in the past couple weeks I’ve had 3 calls with them and one trip back to my doctor and am almost out of one of these prescriptions. I’m sure they understand but don’t care that for some people their lives could depend on their medications and these monumental screw ups could have serious consequences."
"CVS Caremark is well short on caring about customers. They don’t deserve the one required star. I was on hold for 3 hours and 21 minutes to discuss a prescription that their online system said I wasn’t eligible for, for two more months. This is why I needed to speak to a human being since I was discharged from the hospital this afternoon but couldn’t get a new script filled until two months. Once I was able to speak to a pharmacist all I got was excuses about long lines and low staffing. The online system made a mistake and my prescription was ready for pickup. They couldn’t have texted me this information because they were too busy. Please stop putting up with the excuses and put this place out of business."
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