Kids Foot Locker

"Marbella R. was so helpful the whole time and helped me get exactly what I needed. She was able to answer every question I had and was very patient as well."

"One of the workers seemed to be drunk and did not listen to anything I said."

"I went to exchange some shoes I got for my daughter at a different location, and I was able to not only do that but get her some sandals as well. They didn't have her size, but I was able to pay for them there after he looked up the places that did. Overall really great service."

"Adrienne J. Had very POOR customer service! I came in to return a pair of shoes that I purchased for my daughter. A pair of basketball shoes, to be specific. She tried on at store, I told her to run around the store to essure they were comfortable. In deed they were. A few days pass and she decides not to proceed to play the sport. Shoes were only worn in store. Smelled new, looked new but of course the bottom were a bit dirty. She wore them and tired them on at the store for a while. Basketball shoes aren’t cheap and wanted to make sure they were the right pair. Maybe Next time don’t allow your customers to try them out in the matter as we did or better yet clean your floors. I had to ask Adrienne questions more then once for her to reply ( regarding prices of shoes). She then proceeded to roll her eyes after answering . I didn’t get a full return but a store exchange I never complained about not get my money back and proceeded with the store exchange. I asked for her name and on my way out I asked for her co-workers name as well. She started to yell across the store saying ,” and who are you! I told you my name! BYEEE”. While other customers turned around and witnessed everything happening. All the other employees are nothing compared to her. What an embrassment for me and for the company. A KIDS footlocker is suppose to be a family oriented store what a show for the kids!"