CVS Specialty Pharmacy 1001 Spinks Road, Flower Mound, TX 75028

"Horrible! If you have a choice in a specialty pharmacy do not choose CVS. Poor customer service, inept service providers, staff who is unfamiliar with medications. Just say no!"

"Terrible..I've been trying to get a script refilled for a month. It was my doctor's office that finally asked the pharmacy if they had the right pt info and they didn't. I take a med that is supposed that is tightly scheduled and now I'm 15 days past when I was supposed to take it and I'm still not sure when I'll get it. Just a mess!"

"I have never hated working with a company more than I hate working with CVS specialty pharmacy. Each conversation I’ve had with them has taken at least an hour each, sometimes more. It’s the most unpleasant experience with any company I’ve ever had. I’ve been hospitalized because they have delayed my medication, they’ve sent it across the country and delivered it to the wrong location when I’ve been using them for 4 years and they’ve had the same address on file, and they’ve charged my copay assistance without my authorization and without sending it to my insurance and run my assistance out of money. Their negligence is dangerous and it’s eventually going to cost someone their life because CVS refuses to realize the importance of getting people their medication."

"None of these People realize that this is a Warehouse distribution center. The Pharmacy part that they are calling to is located in Rhode Island. No one answers calls here because it's not their job."

"I think these people are running some kind of a scam, my prescription was called in to them, they told me someone would get back with me to verify my information within 48hrs, so I waited almost 10 days, I still didn't hear from them. I finally called to find out that they haven't even started their supposed process to verify with my insurance and when I asked for a supervisor, the rep Nick kept giving me ran around, finally after 30mins, he tells me that his supervisor is not around, he have to try his escalation team. So I waited another 30mins before I got tired and hang up the call. Horrible business practices."